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Kim was very helpful and understanding during the process of refinancing my home. She kept me posted every week where we stand and made me feel very comfortable. I will definitely work with her again.
Raghni Evans, Credit Analyst
Even though this wasn't my first home search, I am still a real novice when it comes to rates and points and the number crunching of home purchasing and loans. Kim Pettigrew and her staff walked me through the process, gently and expertly, answering all my questions, not getting frustrated when I got snarky at the process. They were fully all-hands on deck. Even at closing, when my realtor was unable due to an accident, to attend, Kim stepped in and walked me through closing.
Kim is fantastic at what she does. For a process that I thought would be difficult and overwhelming, it was virtually painless. I've been through the home loan process before and this was by far the easiest. Kim was on top of everything, extremely responsive (even on a weekend, while on vacation she was able to get us a preapproval letter for an offer that we needed to put in NOW) and even showed up to our loan doc signing. Which I've never heard of. I wouldn't hesitate to go with Kim in the...
What should have been a simple loan turned into a big headache for all involved. Kim worked night and day to get the loan approved and never gave up. We very much appreciated all the time and effort she put into getting a loan for our retirement dream home. I would not hesitate recommending Kim's services to anyone.
Kim was more than awesome, very helpful. Answered any questions quickly and precisely. It was a pleasure doing business with Kim
Tammy P. - Clovis, CA
I've heard horror stories when people are in the process of buying a house, but I had a pleasant experience, everyone was very friendly & helpful, & now I can say I'm a home buyer, thanks to these guys!
Juan A. - Antioch, CA
Our loan officer was very quick with responding to our inquiries. She is very efficient and made the process smooth.
Millicent G. - San Leandro, CA
Kim Pettigrew is an excellent loan officer. She is knowledgeable, patient, and communicates in a timely manner. She makes a complex process seem simple.
William R - Castro Valley, CA
Team Pettigrew was tremendous, fantastic, awesome! They went above and beyond to provide us with excellent custoemer service. They answered every question without hesitation and provided much needed information. We could not be more pleased or satisfied.
Kim Pettigrew and her team were always quick to respond and were always there to answer my questions.
Syed H. - San Leandro, CA
Kim and team have help us out twice - both times working hard to keep things efficient and speedy while always answering all of our questions
Loan officer was very responsive and helpful. Found a great rate for us.
Clarise L. - Alamo, CA
Excellent customer service. Made the process fast and smooth unlike our past experiences.
Jesus P. - Livermore, CA
My loan officer Kim Pettigrew is very accommodating. Willing to take a phone call or answer a text at 9PM. Explains a situation very well and most of all, very patient!
Olson S. - Pittsburg, CA
Kim Pettigrew explained every step of the mortgage loan process and she returned my calls/texts and emails promptly. It was great to work with her. There were many documents I had to submit and Kim and her team tried to make it as stress-free as possible.
Drago L. - Oakland, MN
I worked with Kim Pettigrew on my home loan for the first time. My past experiences with other loan agents have been extremely stressful with last minute requests for documents and constant threats of not meeting loan deadlines. It was to a point where I felt I was not valued as an individual. With Kim, she went to great lengths to ensure that the customer was at the focal point of her transactions. All of the required paperwork was obtained well in advance. She kept us in the loop of all...
Scott R. - Dublin, OH