What people are saying... What people are saying... Read more
Everyone was easy to work with, always available to answer questions and although the process was new and a bit stressful, everyone kept it as easy as possible. No one ever seemed "put out" by my many questions. Thank you!
- Jeanine M. Rolling Meadows, IL
Doug and his team were a pleasure to work with from start to close. His team worked diligently to successfully meet every deadline in our sales contract. I would highly recommend Doug and his team!
- Joseph A Chicago, IL
The team that helped us -- Doug, Shon, Dawnetta, Bonnie -- was so prompt and helpful. We had a tight turnaround to fund the mortgage, and they really worked hard to help make it happen. A really great team of experts that made the process as smooth as possible.
- Colin S Chicago, IL
I liked working with a local lender, as I felt that the loan would be more likely to close on schedule. I had a situation where I had to close on a tight timeline and any delay in closing would cause inconvenience. The fees seemed fairly competitive and worthwhile given this.
- Jens J. Chicago, IL
This is our 6-8th loan with Doug. This one was SO easy that I was beyond impressed. Buying a home is stressful, Doug and team made it easy.
- Brian D. Chicago, IL
Doug and his team were extremely responsive, friendly, and cared.
- Michael D. Elk Grove Village, IL
Doug Smith and his team exceeded our expectations! The team went above and beyond to help us obtain our loan. They provided thorough communication, follow up and were able to resolve any potential obstacle with efficiency and professionalism.
- Deborah H. Chicago, IL
I most appreciated how well the entire team at Guaranteed Rate Affinity communicated with me. First, it was an introduction to the process through a phone call with Doug Smith who got the process going. Once the pre-approval came back and was ready for use on the property I found, I received an email introducing me to everyone that I'd come in contact with in the process, their role and purpose. The Transfersafe uploading system was seamless and very organized, making it easy for me to get documentation over in a timely manner. The team then emailed me regularly to inform me of updates and requests. I honestly never had any trepidation about the status of my pending loan because of the professional and courteous nature of the team. I could not recommend them more. I heard horror stories of the underwriting process and dare I say it was one of the easiest parts of the entire experience of buying my first home. Thank you GRA!
- Taylor M Chicago, IL
The entire team made the process very easy from beginning to end. I would definitely use Guaranteed Rate Affinity again in the future for my mortgage/loan needs.
- Daniel F Chicago, IL
Doug and team were great to work with, providing guidance and transparency throughout the process. For a first time home buyer, that was crucial and gave me the confidence that all would work out, which of course, it did.
- David M.
Great options; Doug and his team was very responsive to our needs, etc.
- Matthew A. CHICAGO, IL
Lots of communication along the way. Entered all 142 pages of our "To Do List" documents when I couldn't do it myself!
- Ronald M. CHICAGO, IL
Great communication, personalized customer service, creative solutions.
- William R. CHICAGO, IL
Our experience was virtually flawless.
- Christopher N. CHICAGO, IL
Be of the service we got
- Patrick J. CHICAGO, IL
The entire process was clear and easy to navigate. The team’s communication was fantastic.
- Dylan H. Chicago, IL
Great service and they find great rates that always seem to beat any mortgage rate my own bank can offer me.
- William C. Palatine, IL
Entire team was professional and prompt, and your systems never left me wondering where the loan process was at. I felt very taken care of and informed all along the way.
- Matthew B. Chicago, IL
everything went as expected; no hold-ups or miscommunications. Doug and his team were fantastic to work with.
- Joseph A. Chicago, IL
ease of working with the team, got the loan terms I wanted
- Paul J. Oak Brook, IL
Everything was great. Simple process, which was well explained and was completed with out any issues.
- Carl B. Chicago, IL
Clear and prompt communication, very easy closing process with docusign... painless
- Colin S. Chicago, IL
Guaranteed Rate was very helpful with each step in my loan process. I was able to reach out whenever I needed to with any questions.
- Janasha P. Chicago, IL
Everything was very easy and the team was quick to respond to any of my questions
- William E. CHICAGO, IL
Super professional team. Quick to respond. Easy to work with. Really enjoyed the experience.
- Paul B. NAPERVILLE, IL
The made the entire process seamless. Doug and Shon were very attentive, and were always there to answer my questions.
- Brett L. CHICAGO, IL
Doug and his team were wonderful to work with. Their industry knowledge and attentiveness instilled so much confidence in me as a first time home buyer. They worked nights and weekends to make sure I get the best rates and always answered all of my questions promptly. I would definitely recommend Gauranteed Rate!
- Negin S. CHICAGO, IL
easy to communicate with, efficient, fast
- Maurizio F. Chicago, IL
Great customer service and I like the document portal
- Tonya W. Oak Park, IL
We truly appreciate the support they provided, we will surely recommend them to our friends and family for any assistance needed for mortgage or refinancing.
- Fnu M. Skokie, IL
Great customer service and team. Extremely accessible, responsive and communicative
- Philip R. Chicago, IL
Doug Smith and his team. He alone deserves a "10". He's a beast!
- Jovim V. Skokie, IL
The process was made simple and convenient especially in this challenging COVID environment.
- Charles B. CHICAGO, IL
The entire team made this an effortless experience and kept us informed during the entire process.
- Shaina U. BOLINGBROOK, IL
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First-time homebuyer? Ready to refinance for a lower rate? Read important home refinance articles and more!