What people are saying... What people are saying... Back to profile
Tom McLaughlin made the loan process extremely smooth and was always there with an answer if I had any questions. I would highly recommend Guaranteed Rate Affinity to anyone looking for financing.
Tom was great to work with and did a good job explaining everything to us as first-time homebuyers. Everyone else we worked with was friendly and responsive. We felt confident everything that needed to be done was getting done.
- Lisa G. Hudson, MA
My loan officer was great - so easy to work with, clear when communicating and nice. He made the process a lot more manageable and enjoyable.
- Andrew K. NEWTON, MA
Professional and great client service
- Rooney K. Melrose, OH
My agent was available every step of the way.
- Anthony S. FRAMINGHAM, CT
Tom made the process so easy. He was great to work with.
- Nicholas P. NORWOOD, CT
Tom McLaughlin was great to work with, helping me with advice on rates, terms, etc., and staying in contact with me throughout the process. I will definitely look to him for future refinance/purchase transactions and recommend him to others.
- Jennifer D. Holden, OH
Tom and the GRA staff made the process so easy! Tom is some kind of numbers wizard and estimated how much we'd save, and the number was accurate to closing. The timeline for the process was incredibly short, and I don't think it could've gone more smoothly. When we needed to upload documentation, I needed clarification about some things and the GRA staff responded promptly, and looked into issues for me. I feel like I can trust this team, and I have confidence that the paperwork is correct and that we won't encounter any issues or surprises going forward. I already recommended them to my friend for her refinancing.
- Kent D. Somerville, MN
Tom and his team were very friendly and accessible!
- Kate B. Framingham, MA
Great job throughout the process.
- Adam S. Framingham, MA
A quick, smooth refinance!
- Andrew K. NEWTON, MA
We got a great rate, Tom McLaughlin made refinancing a breeze. He was informative and extremely helpful.
- Ryan H. GRAFTON, MA
Tom McLaughlin and team are great. This is our second time working with Tom and he's excellent at his job.
- Keith D. SOUTH GRAFTON, MA
They did a great job with our mortgage
- Abigail R. CHARLTON, MA
Great communication and follow through.
- Joseph R. NORTHBRIDGE, MA
Thomas McLaughlin has been great to work with every time.
- Jacqueline P. CHELMSFORD, MA
Tom was always prompt and clear with communications. He took a lot of our questions out of the process by answering them proactively. He also helped us secure a great rate for a refinance and was a pleasure to do business with.
- Andrew K. | Mar 2021 NEWTON, MA
They were extremely helpful and efficient throughout the whole process.
- Abby L. | Mar 2021 East Bridgewater, MA
The process was very simple and the team did a great job helping us through it.
- Jason H. | Mar 2021 Medway, MA
Response rate, explanations to all my questions and details. Tom was first 'rate' with securing loan/ timing and Cheryl was helpful in documentation follow up.
- Matthew M. | Mar 2021 Boston, MA
Tom McLaughlin gave me exceptional service. He was a pleasure to work with!
- Frank Y. | Mar 2021 ARLINGTON, MA
They took care of us, and secured us a great rate.
- James B. FRAMINGHAM, MA
Ease of applying, their quick responses, awesome rate!!
- Mary-Ann R. WEYMOUTH, MA
Tommy McLaughlin was very responsive and helpful throughout the process.
- Brian F. MANCHESTER, MA
Because I had so many crazy questions. Tom answered them and gave me time to think about my decisions.
- Tracy K. ASHBURNHAM, MA
Tom and his team have been excellent to work with. They process and automation has been pretty seamless and easy to use.
- Keith L. NEEDHAM, MA
Smooth process from start to finish. Tom and his team were great, made sure we knew what was coming and were very quick answering out questions
- Timothy M. DENNIS PORT, MA
Response time was immediate on any question that popped as it came, they were well aware of our work shift hours and kept all correspondence for hours that we would be awake and the entire process was incredibly smooth
- Theresa M. Braintree, MA
Team was great. Smooth, easy process to get everything done in a timely manner.
- David S. Sudbury, MA
Tom and his team did a great job getting everything together to get our loan approved and closed.
- David S. Natick, MA
Everyone was so great and so easy to work with. Answered my questions right away.
- Lisa V. South Boston, MA
Tom and other GRA staff made this process so easy. I just send them the paperwork and they get me the best deal. I don't know how any of the numbers actually work out, but it almost feels like I'm getting away with something when GRA gets me a low rate and it takes so little effort.
- Christina Y. Somerville, MA
Thomas McLaughlin, mortgage broker for Guaranteed Rate Affinity, did an excellent job assisting us in a home refinance.
- Edward B. - Bolton, MA | Aug 2021 Bolton, MA
Efficient and competent, closed on time and the process was seamless
- Peter C. - QUINCY, MA | Aug 2021 QUINCY, MA
Communication
- William N. - Worcester, MA | Aug 2021 Worcester, MA
Everyone I worked with was helpful and knowledgeable
- Sarah G. - Needham, MA | Jul 2021 Needham, MA
Tom worked with me for many months through the 'education' phase all the way to closing. He spent time on his weekends and was always available.
- Benjamin D. - ASHLAND, MA | Jul 2021 ASHLAND, MA
Very responsive loan officer and team. Smooth process. Proactive guidance.
- Sravan Kumar D. - Westford, MA | Jul 2021 Westford, MA
Tom and his team were amazing
- Jeffrey H. - Ashland, MA | Jun 2021 Ashland, MA
Tom McLaughlin and his team were very organized, they all worked together to make sure the process was always on track to succeed
- Debra Y. - Natick, MA | Jun 2021 Natick, MA
This seller's market made for a very stressful process, but Guaranteed Rate Affinity's team helped us navigate that by working with us to meet an accelerated timeline. Tom McLaughlin was also very responsive throughout, even calling me after his surgery to ensure nothing slipped through the cracks.
- Darwin O. - Watertown, MA | Jun 2021 Watertown, MA
Process went great, Tom kept us in the loop throughout this entire process.
- D. G. - Westborough, MA | Jun 2021 Westborough, MA
Response time was immediate on any question that popped as it came, they were well aware of our work shift hours and kept all correspondence for hours that we would be awake and the entire process was incredibly smooth
- Theresa M. - Braintree, MA | Apr 2021 Braintree, MA
Team was great. Smooth, easy process to get everything done in a timely manner.
- David S. - SUDBURY, MA | Apr 2021 SUDBURY, MA
Tom and other GRA staff made this process so easy. I just send them the paperwork and they get me the best deal. I don't know how any of the numbers actually work out, but it almost feels like I'm getting away with something when GRA gets me a low rate and it takes so little effort.
- Christina Y. - SOMERVILLE, MA | Apr 2021 SOMERVILLE, MA
Tom and his team did a great job getting everything together to get our loan approved and closed.
- David S. - NATICK, MA | Apr 2021 NATICK, MA
Everyone was so great and so easy to work with. Answered my questions right away.
- Lisa V. - South Boston, MA | Apr 2021 South Boston, MA
Tom was always prompt and clear with communications. He took a lot of our questions out of the process by answering them proactively. He also helped us secure a great rate for a refinance and was a pleasure to do business with.
- Andrew K. - NEWTON, MA | Mar 2021 NEWTON, MA
They were extremely helpful and efficient throughout the whole process.
- Abby L. - East Bridgewater, MA | Mar 2021 East Bridgewater, MA
The process was very simple and the team did a great job helping us through it.
- Jason H. - Medway, MA | Mar 2021 Medway, MA
Excellent Service
- Kishore P. - Canton, MA | Mar 2021 Canton, MA
Tom McLaughlin gave me exceptional service. He was a pleasure to work with!
- Frank Y. - ARLINGTON, MA | Mar 2021 ARLINGTON, MA
Response rate, explanations to all my questions and details. Tom was first 'rate' with securing loan/ timing and Cheryl was helpful in documentation follow up.
- Matthew M. - BOSTON, MA | Mar 2021 BOSTON, MA
Great Service, easy process.
- Richard M. - TYNGSBORO, MA | Mar 2021 TYNGSBORO, MA
Tom is exceptional to work with.
- Jacqueline P. - Chelmsford, MA | Sep 2021 Chelmsford, MA
Every person we worked with during our refinancing made it easy to do business. They were professional, available, and accommodating.
- Timothy B. - Beverly, MA | Sep 2021 Beverly, MA
The team was very communicative, easy to work with, and thorough, making for a very good experience.
- Michael B. - Milton, MA | Sep 2021 Milton, MA