What people are saying... What people are saying... Back to profile
I'm a first time home buyer, and had lots of anxiety. Michael Caruso was the primary loan officer that helped me through this process from my letters of preapproval to the finalizing of the loan. He quickly answered my questions and in ways that helped me to understand the process. Even that lawyer at the closing said that this went amazingly smoothly. Thanks so much!!
- Ellen M. Peabody, MA
Michael Caruso and his team were professional, personable, efficient and easy to work with. Thank you again for all your hard work!
- Mathilda M. NORWOOD, MA
Michael Caruso was such a delight and he was extremely patient with me. He answered all of my million questions and took the time to explain things to me that I did not fully understand. Mike was open in his communication at all times and delivered an extremely high level of customer service. I would like to thank Mike and the rest of the team for making my loan process a good one.
- Jennifer B. weymouth, MA
Our Loan Officer was extremely helpful as we're first time homebuyers. Mike helped us through the entire process and guided us on what to expect. The entire process went smoothly and we're extremely happy in our new home. His commitment to ensuring that our home buying experience was positive and successful serves as an example of his knowledge and skill. I wouldn't have wanted anyone else to assist me with my home purchase.
- Jennifer D. Taunton, MA
Michael Caruso worked with us for two years. He was phenomenal through the entire process. He was prompt and kind and reliable. He put us at ease and was just amazing through from day one. His team was great as well.
- Allegra D. Braintree, MA
This was a daunting process for us as first-time home buyers, but Mike made things go very smoothly, which we're very appreciative of!
- Adam C NORWOOD, MA
Availability and everyone working towards the same goal.
- Max P. SHARON, MA
Process was straightforward. Communication was excellent. Rate offered was great.
- Gerardo H. ASHBY, MA
Mike Caruso and his team were very helpful and informative.
- Donald M. MILFORD, MA
We enjoyed working with Mike Caruso -- he was always attentive to our inquiries, and helped make this process feel as simple as possible.
- Adam C. | Mar 2021 NORWOOD, MA
Overall positive experience. Proactive communication and effective online tools.
- Kurt H. | Mar 2021 Concord, MA
professional, quick response, caring
- Jennifer B. Worcester, MA
Super easy, transparent process. Great team.
- Annelle C. Dedham, MA
The communication I had with Michael Caruso was top notch. He made us feel like we were his only customers, answered all of our questions in a timely manner, and gave us even more information that we didn’t know we wanted (but was needed). You are in great hands with affinity. I wish my rate was lower, but there are so many things that go into consideration for that. Aside from that, the loan fees are reasonable and straight forward.
- Melisa P. - Spring Green, WI | Aug 2021 Spring Green, WI
Mike Caruso is the best! He is very dedicated to his client and has been extremely helpful.
- Tingliang H. - Newton, MA | Jun 2021 Newton, MA
We worked with Mike C. at Guaranteed Rate Affinity, he was very patient and always got back to us on our questions or concerns with detailed answers. This was very helpful given the long and rather involved process of a mortgage application. There is a team of people working on various stages of our mortgage application, most people work hard and efficiently, though at times the process can be drawn out especially in collecting documents and addressing the underwritter's conditions. In the end, we got the loan in time and closed the sale. A nice thing about Guaranteed Rate Affinity is that they allow you a chance to re-negotiate rate if it goes down during the application process. Overall I would recommend the firm as they do work to make things happen for you.
- Mai V. - Belmont, MA | May 2021 Belmont, MA
professional, quick response, caring
- Jennifer B. - Brookline, MA | Apr 2021 Brookline, MA
Super easy, transparent process. Great team.
- Annelle C. - Dedham, MA | Apr 2021 Dedham, MA
Easy to work with, good digital tools to make the process as painless as possible.
- Earl K. - Seattle, WA | Mar 2021 Seattle, WA
We enjoyed working with Mike Caruso -- he was always attentive to our inquiries, and helped make this process feel as simple as possible.
- Adam C. - Norwood, MA | Mar 2021 Norwood, MA
Overall positive experience. Proactive communication and effective online tools.
- Kurt H. - Concord, MA | Mar 2021 Concord, MA