What people are saying... What people are saying... Back to profile
Max and the entire staff were fantastic and made the process easy! Highly recommend them!
- Christopher H. Summerville, SC
Everyone that I worked with did exactly what they said they would. The whole entire process went smoothly. They couldn't have made it any easier for me. I appreciate everything they did it was awesome!! If I have any other needs in the future I know exactly where to go. Thank you all so much !!!
- Kimberlee G. Moncks Corner, SC
Max, Donna, and Anne we're great. Always punctual with needed information and documents. They made.my first time home buying experience a good one!
- Eric H. Summerville, SC
Max, Ann, and Lori are the force behind this transaction. They worked so very diligently to get loan documentation ready for on time and successful underwriting and closing. They are very thorough, cordial and patient - Southern manner fully represented here, which made a stressful loan process that much easier. Process is crucial but It the people behind process that make things work. Big thanks to Max, Ann, and Lori.
- Michael S. Hanahan, SC
Max was very helpful throughout the whole process. Whenever I had a question he always had an answer.
- Jacob A. Goose Creek, SC
Max was great and always available for our millions of questions. He had lots of patience with us.
- Teresa T North Charleston, SC
Max made the process very easy. Whenever we had a question, he was there with a very easy to understand answer. He was truly our go to help every step of the way. Thanks for everything. Please let Max know how much he helped my family.
- Richard E Summerville, SC
They made this whole process very easy and understandable, plus they offered me the best rate! Thank you Max and team!
- Rachel H.
Guaranteed Rate (Max Ballard) went above and beyond to make our first time homebuying process go as smoothly as possible!
- Caleb D.
They were quick and very easy to work with
- John N. Hanahan, SC
Max was easy to work with. He explained anything we didn't understand, and he kept us informed about the mortgage process as we went along.
- James H. Mount Pleasant, SC
Everything went very smoothly!!!
- Monica K. RIDGEVILLE, SC
Excellent service, communication and execution.
- Justin L. GOOSE CREEK, SC
Prompt service and detailed explanations
- Tone H. Hanahan, SC
Max Ballard and all associates are prompt, dependable, professional and pleasant.
- Mark S. Summerton, SC
They did a great job getting me to closing in a very short time. Their communication with the customer is fantastic.
- Kandice M. Mount Pleasant, SC
Max was FABULOUS to work with.
- David B. MT PLEASANT, CA
The whole process was easy and went smoothly
- Joseph W. SUMMERVILLE, CT
Very professional. Smooth process.
- Stuart N. Hanahan, SC
Max was great to work with and very trustworthy. He is also very communicative and a pleasure to work with. I feel he got me the best possible rate and he was on top of things the entire way through the loan process. I highly recommend him and GRA and will not hesitate to use them in the future. I won't even waste time contacting other companies.
- Patrick M. Mt Pleasant, SC
Great communication and ease of process.
- Darrell H. MOUNT PLEASANT, SC
Excellent service was provided in a timely manner.
- Howard D. SUMMERVILLE, SC
The refinancing process was smooth, easy, and the team was great to work with.
- Sutton W. GOOSE CREEK, SC
Great communication and very, very minimal stress when closing.
- Joseph B. NORTH CHARLESTON, SC
Ease of getting required info. and getting the info. To correct dept.
- Julian H. FOLLY BEACH, SC
The process was simple. I was a first time homebuyer and thought it was pretty easy.
- Jason H. SUMMERTON, SC
Max Ballard and his team were super easy to deal with, we will recommend them to our friends and family
- Victor Hugo C. SUMMERVILLE, SC
Max, Niki, Jennifer and the entire team guided me through the process and made it super easy. 10 out of 10 would recommend to a friend.
- Dennis N. | Mar 2021 Summerville, SC
They are awesome. Made it so easy for me. I will never use anyone else.
- Kimberlee G. | Mar 2021 Ladson, SC
The personalization and professionalism of all the staff was greatly appreciated
- Patrick S. | Mar 2021 Charleston, SC
You guys were very helpful
- Scott B. SUMMERVILLE, SC
Max gave very good and quick customer service.
- Jessica P. MONCKS CORNER, SC
Max did a great job of communicating throughout the process and everything happened on time as planned.
- Brian S. MOUNT PLEASANT, SC
I've worked with Max Ballard on a previous refinance and always a good experience.
- Kimberly S. Hanahan, SC
Consistently excellent advice and service; this is my second mortgage with Max Ballard and GRA.
- Patrick M. Mount Pleasant, SC
Everything is smooth and easily conducted online.
- Charles H. Charleston, SC
Good communication, fair rate match
- Brian L. - Summerville, SC | Aug 2021 Summerville, SC
Max was very helpful
- Jason R. - Summerville, SC | Jul 2021 Summerville, SC
Fast and reliable
- Nicholas Z. - Bend, OR | Jul 2021 Bend, OR
The communication and response team from Max Ballard were exceptional. He made the process so smooth and easy. He was available anytime we had a question.
- Daniel C. - Summerville, SC | Jun 2021 Summerville, SC
Everything is smooth and easily conducted online.
- Charles H. - Charleston, SC | May 2021 Charleston, SC
Awesome service!!
- Jonathan M. - Summerville, SC | Apr 2021 Summerville, SC
Consistently excellent advice and service; this is my second mortgage with Max Ballard and GRA.
- Patrick M. - Mount Pleasant, SC | Apr 2021 Mount Pleasant, SC
I've worked with Max Ballard on a previous refinance and always a good experience.
- Kimberly S. - Hanahan, SC | Apr 2021 Hanahan, SC
They are awesome. Made it so easy for me. I will never use anyone else.
- Kimberlee G. - Moncks Corner, SC | Mar 2021 Moncks Corner, SC
Max, Niki, Jennifer and the entire team guided me through the process and made it super easy. 10 out of 10 would recommend to a friend.
- Dennis N. - Wichita Falls, TX | Mar 2021 Wichita Falls, TX
The personalization and professionalism of all the staff was greatly appreciated
- Patrick S. - Fredericksburg, VA | Mar 2021 Fredericksburg, VA
Max was great, but some of his colleagues that assisted with the final steps of the loan process came off as a bit abrupt. It is likely due to the nature of the business, but there were a couple of instances where last minute, urgent requests were made that we might have been forewarned about.
- Brandon L. - Charleston, SC | Mar 2021 Charleston, SC
overall performance
- Julian H. - Charleston, SC | Mar 2021 Charleston, SC
Great service and responsiveness!
- Jeffrey F. - Germantown, TN | Sep 2021 Germantown, TN
They go above and beyond, always!
- Lauren G. - Summerville, SC | Sep 2021 Summerville, SC
Great experience and most importantly always answered the phone.
- Jason S. - Goose Creek, SC | Sep 2021 Goose Creek, SC