What people are saying... What people are saying... Back to profile
Everyone was extremely polite and professional, never too far from the phone when a question came up and explained everything in great detail to make this loan possible. It was a great joy to have had the opportunity to work with such great people.
- Stanley L. BECKET, MA
Kimberly was very professional and timely with responses. I appreciated her due diligence on my behalf.
- Jeannette H. Springfield, MA
Kimberly and her team were fantastic. Easy to reach and did a great job of explaining my options to allow me to make an educated decision. I would recommend Guaranteed Rate Affinity to anyone looking to purchase a home.
- Anthony A. Dorchester, MA
Kimberly Placzek was thorough, professional, guided me through any concerns. Excellent! I appreciate her work and that of the Guaranteed Rate Affinity.
Kimberly was absolutely wonderful to work with! I am a first time home buyer, and she made the process so easy! She also was available to answer all of the questions I had at any time. I would highly recommend both Kimberly and Guaranteed Rate Affinity.
Excellent service and communication made the process go very smoothly.
- Matthew T South Hadley, MA
Excellent service very personable people
- Judith C Chicopee, MA
Very informal with all the constant emails. Great with clearing up any confusion all the way.
- Brandi Lyn D Chicopee, MA
Everything went very smooth and rather quickly.
- William G.
They were relatively easy to work with, online portal and Docusign were convenient. The employees were available to answer questions at any time of any day, even nights and weekends.
- Kimberly J. STURBRIDGE, MA
They did an awesome job and anytime I needed help with something they were right there.
- Christine C. CHICOPEE, MA
Very efficient, friendly and knowledgable
- Allan E. Westfield, MA
Affinity had no control of inherent problems with lian
- Kenneth H. East Longmeadow, MA
Great to work with, answered all questions with a smooth transition.
- Hope R. Brookfield, SC
We had a very pleasant experience and everything went smoothly. We could reach out any time and we get an answer back very soon.
- Patrick D. East Longmeadow, MA
I was extremely happy with their quick response to all my questions, and the detail of the answers.
- Rachel O. East Longmeadow, MA
Kimberly Placzek was a pleasure to work with and was extremely helpful as the process unfolded.
- Scott B. Enfield, CT
Kimberly Placzek was absolutely wonderful to work with! She explained everything in detail and worked hard to keep my monthly payment down!
- Lawrence A. Southwick, MA
Very helpful and strait forward
- Darren P. SPRINGFIELD, MA
Easy to work with, transparent, quick
- Anthony A. BOSTON, MA
Excellent, available service with Kim.
- William G. West Springfield, MA
Kimberly P. Was very helpful and amazing to work with!
- Evan M. Willington, CT
Kimberly P. Was amazing to work with
- Edward A. LONGMEADOW, MA
Kimberly Placzek was amazing, very knowledgeable and great customer focus.
- Robin C. SPRINGFIELD, MA
They responded to all my questions in a respectful way nothing was silly to ask and felt comfortable
- Edwin G. MONSON, MA
I loved Kim! She was great throughout my first home buying experience in terms of being very informative, available at anytime, and thoroughly explaining items. Thank you!
- Gianna A. FEEDING HILLS, MA
I thought went well and Kim was a pleasure to work with.
- Peter J. SOUTH HADLEY, MA
Our lender Kim was very responsive and helpful throughout the process.
- Victoria S. WESTFIELD, MA
I was treated with patience and respect although I knew very little about the process
- Bryan D. SPRINGFIELD, MA
Everything went smoothly and if I had a question it was addressed quickly and personally.
- Matthew J. CHICOPEE, MA
I felt like I had personal attention and help when I needed it with my long winded questions
- Joni S. NORTHFIELD, MA
Because Kimberly Plazcek is AMAZING! Top notch customer service, kind, knowledgeable, and ethical with her work!
- Sayeh B. CHICOPEE, MA
Kim was super helpful with the whole entire process and having someone who was willing to take the time to explain everything was amazing!
- Charles G. SPRINGFIELD, MA
My mortgage officer Kimberly Placzek is a person with great care and patience. I appreciate her communications and keeping me up to date with all documents. She gave me detailed reasons and justifications for the numbers and prices, so I can make effective decisions. Overall, we have done an efficient job and I got a perfect house.
- Xu L. WILBRAHAM, MA
The were very professional and kept me informed every step of the way.
- Jake A. | Mar 2021 Woodstock, CT
Because Kimberly Placzek was there for us from the very first step to the closing.
- Pamela S. HARDWICK, MA
Great service and very helpful staff making process easy especially for a first time homebuyer
- Samet O. CHICOPEE, MA
Kim is great to work with.
- Ina G. West Springfield, MA
Kimberly Placzek is the best.
- Nicholas R. South Hadley, MA
Kim was amazing and helped every step of the way. Always returned a phone call or email.
- Jessica W. Granby, MA
Kimberly Placzek made a purchasing my home easy and was available at ANY time to answer questions or just provide greater insight into the process.
- Serena L. - Meriden, CT | Aug 2021 Meriden, CT
Kim always does a good job
- Kevin K. - Springfield, MA | Aug 2021 Springfield, MA
Very happy with the help and guidance specially Kimberly Placzek she was amazing
- Edwin C. - Chicopee, MA | Aug 2021 Chicopee, MA
jennifer was very nice and helpful.
- James D. - Ludlow, MA | Jul 2021 Ludlow, MA
Great and fast service and support.
- Jose C. - Chicopee, MA | Jul 2021 Chicopee, MA
My experience with Guaranteed Rate Affinity was phenomenal.
- Angela L. - Indian Orchard , MA | Jul 2021 Indian Orchard, MA
Because it was very smooth and everyone we dealt with was very friendly and helpful.
- Tammy D. - Palmer, MA | Jun 2021 Palmer, MA
Exceptional help through the entire process
- Elizabeth D. - Holden, MA | Jun 2021 Holden, MA
They are easy to deal with and very helpful
- Kevin F. - Killingly, CT | Jun 2021 Killingly, CT
Kimberly Placzek is the best.
- Nicholas R. - Chicopee, MA | May 2021 Chicopee, MA
Kim was amazing and helped every step of the way. Always returned a phone call or email.
- jessica W. - Granby, MA | May 2021 Granby, MA
For excellent service.
- Robert C. - West Hartford, CT | Apr 2021 West Hartford, CT
Kim is great to work with.
- Ina G. - West Springfield, MA | Apr 2021 West Springfield, MA
Quick and easy process
- Lauri L. - Grafton, MA | Apr 2021 Grafton, MA
Excellent service
- Jaime G. - Holyoke, MA | Apr 2021 Holyoke, MA
Easy to work with
- Eileen C. - Springfield, MA | Mar 2021 Springfield, MA
The were very professional and kept me informed every step of the way.
- Jake A. - Worcester, MA | Mar 2021 Worcester, MA
This process was the most seamless closing we’ve ever had. Kim Placzek kept us updated every single step of the way and the online tasks were great.
- Amy K. - Ludlow, MA | Sep 2021 Ludlow, MA
They were extremely helpful and thorough during my first home buying experience.
- Breighanna R. - Chicopee, MA | Sep 2021 Chicopee, MA
My experience was smooth and communication was great.
- Jeanee B. - Turners Falls, MA | Sep 2021 Turners Falls, MA
Amazing stress free service.
- Richard P. - Southampton, MA | Sep 2021 Southampton, MA
Great service, process is easy and seamless.
- Michael L. - Brookfield, MA | Sep 2021 Brookfield, MA
Our representative Kim was right on top of things. We found the organization tools on the mortgage website simple to negotiate
- Carlos R. - Chicopee, MA | Sep 2021 Chicopee, MA