What people are saying... What people are saying... Back to profile
Kenneth and Lorena made the home buying process easy. They were meticulous and clear, and always kept me up to date on the process.
- Melissa B. Stockton, CA
Overall, the service is pretty good, and the sales assistant and loaf officer are pretty friendly and cooperative. The process time and frequency of requesting documents take a bit longer or frequent as compared to other bank. Although the frequency of document requesting is sort of customer-dependent, but maybe there's still some room to improve the efficiency on listing items of loan preparation such as a more comprehensive items for customers at the beginning to save customers' time. But I would still recommend friends choosing Guaranteed Rate Affinity since the service is great and the process went smoothly.
- Chia-Chun W. Fremont, CA
This was my first home purchase, and I entered the loan process with reservation because of all the negative news I've heard about mortgage companies for the past decade. I'm happy to say that my experience with Guaranteed Rate Affinity was nothing but pleasant. Kenneth Lee was absolutely wonderful- honest and easily accessible to answer any questions I had at any time. His assistant, Lorena, was very diligent, in constant contact with me, and always polite. I'd highly recommend the two of them to anyone I know looking for a home loan or refi!
- Abu A. San Ramon, CA
Your team is very efficient and cooperative during the process of loan. Kenneth and Lorena are best .
- Viral P Elk Grove, CA
Thanks for the quick response and I really appropriate your awesome service!
- Yingke T Fremont, CA
Had my best interest in mine. Kenny did a phenomenal job!
- Rachel B.
Kenneth and team are a breeze to work it. This is my third stint with Kenneth. In all three occasions, Kenneth, was all accessible to clarify, recommend and help out with the re-financing intricacies.
- Biju R. Fremont, CA
Support along the way, guaranteeing of the lowest rate
- Yahya S. Fremont, CA
Process was easy and smooth. Team was helpful, dedicated and friendly
- Kateryna S. HAYWARD, CA
Understanding the customers financial status and providing the best option.
- Siva Sankar C. Pleasanton, CA
Ken & Lorena are awesome to work with.
- Larry J. LONG BEACH, CA
Kenneth Lee helped me obtain a mortgage I could afford at a good rate and no points.
- Elizabeth G. NEWARK, CA
I have been working with Kenneth for last three years. I trust him
- Srijit N. San Jose, CA
All the people that handled my loan were friendly and knowledgeable.
- Raul S. Fremont, CA
It helps me get loan successfully and grants me rate under expected.
- Feng -Yi C. Fremont, CA
Guaranteed rate affinity was quite appropriate for my case, I believe. So, for similar cases, they will be suitable.
- Dipanjan B. Fremont, CA
Professional and fast service
- Patrick R. San Jose, MO
Kenneth and his team were so great to work with! Great customer service and explained everything along the way.
- Matthew R. Hayward, VA
Ken was very responsive and gave us the best possible rate. He really understood my limitations and gave me a package that works for me
- Sharon C. LOS ALTOS, TX
Customer service
- Ruben A. Fremont, CA
Because Kenneth Lee together with everyone involved made it a very fast and great experience.
- Joseph S. Fremont, CA
Excellent service and swift response
- Fnu S. Fremont, CA
Great rate, Rita Azazian is warm, smart and efficient!!
- Mark S. CROCKETT, CA
Guaranteed Rate was very professional and helpful throughout the duration of loan processing. I had to face several hurdles and Kenneth was amazing in guiding me along the way until the transaction is closed.
- Nidheesh P. Fremont, CA
Agent was responsive and offered good rates.
- Irene W. SAN JOSE, CA
Kenneth Lee is a Super man Loan Agent...THE BEST OF THE BEST
- Visakh N. SOUTH LAKE TAHOE, CA
Kenneth did a great job and explain everything thoroughly. I had good experience working with Kenneth and his team.
- Chung-Ting W. FREMONT, CA
Great and responsible staff, able to trust their promises, no hidden fees or expenses. My banker Kenneth Lee gave me the best advice, recommendation and made me aware about all documents in advance so I was ready what I need. No surprises or confusion, every question answered well. All my call and text responded very fast and helpful. Respectful and caring staff, they worked with me very professional and nice. I really love this company.
- Maryam H. SAN JOSE, CA
The process was easy and fast.
- Sam E. SAN JOSE, CA
Very responsive, great people to work with
- Jason U. FREMONT, CA
Kenneth is really helpful, the entire process is very smooth
- Mingming D. SAN MATEO, CA
The process was easy and everyone that I interacted with, whether on line or on the phone, were very friendly. They made the process very convenient and smooth.
- Martina M. | Mar 2021 Vallejo, CA
They are highly skilled professionals and minimized our paperwork and effort.
- Balaji K. | Mar 2021 SAN JOSE, CA
Fast and easy loan process. Closed a week ahead of deadline.
- Desheng W. | Mar 2021 Alameda, CA
It helped me in getting lower rates. It was quick and easy.
- Satyadev Kumar S. | Mar 2021 Pleasanton, CA
Fast and efficient service
- Veera Vrsm K. UNION CITY, CA
Clean, fast, professional.
- Xiao S. FREMONT, CA
Very good rates. Fast closing.
- Alfred T. DANVILLE, CA
Their team is amazing. The communication was excellent. Worked with me to get an amazing rate !!!
- Julie G. LIVERMORE, CA
Rita Azizian is awesome! She is very knowledgeable and made this refinance process painless! I've worked with Rita in the past, and will follow her to any company she is working for.
- John Phillip T. NEWARK, CA
Amazing team. Delivered ahead of time. Repeatedly!! Great service and performance.
- Vasudev N. Morgan Hill, CA
Guaranteed Rate Affinity is fast and efficient.
- Ram L. Union City, CA
Quick response from the staffs.
- Ravi K. Fremont, CA
Because they did an awesome job with our refi situation.
- Rio Mari C. San Lorenzo, CA
The refinance process is streamlined well and the rates are very competitive.
- Venkata Ravi C. - San Ramon, CA | Aug 2021 San Ramon, CA
Great communication experience
- Wei L. - Fremont, CA | Jul 2021 Fremont, CA
Team response, communication n Kenneth.. He's a gem
- Yeshkumar V. - Milpitas, CA | Jul 2021 Milpitas, CA
Ken is awesome. Not only he provides the best rate but also advise on the pros and cons of the 7, 10 and 30 yrs loan.
- Leon K. - Milpitas, CA | Jun 2021 Milpitas, CA
Because they did an awesome job with our refi situation.
- Rio Mari C. - San Lorenzo, CA | May 2021 San Lorenzo, CA
Smooth process
- Jeffery YaJun W. - Fremont, CA | May 2021 Fremont, CA
Great team to work with
- Pamela D. - San Mateo, CA | Apr 2021 San Mateo, CA
Amazing team. Delivered ahead of time. Repeatedly!! Great service and performance.
- Vasudev N. - San Jose, CA | Apr 2021 San Jose, CA
Guaranteed Rate Affinity is fast and efficient.
- Ram L. - Union City, CA | Apr 2021 Union City, CA
They are highly skilled professionals and minimized our paperwork and effort.
- Balaji K. - San Jose, CA | Mar 2021 San Jose, CA
Fast and easy loan process. Closed a week ahead of deadline.
- Desheng W. - Alameda, CA | Mar 2021 Alameda, CA
It helped me in getting lower rates. It was quick and easy.
- Satyadev Kumar S. - Dublin, CA | Mar 2021 Dublin, CA
Kenneth and team were just awesome!
- Srinivasa P V. - Dublin, CA | Sep 2021 Dublin, CA
Excellent service and very responsive team.
- Hemant T. - Dublin, CA | Sep 2021 Dublin, CA
Kenneth Lee and the team work seamlessly and provide best service & recommendation in completing the loan application process.
- Nathania T. - Clayton, CA | Sep 2021 Clayton, CA