What people are saying... What people are saying... Back to profile
They were extremely helpful and professional. The refinance went so smoothly.
- Julie M. SANTA ROSA, CA
Great customer service and the way I was treated
- Celestino V. MAGNA, UT
Very easy process and great customer service.
- Hannah C. Murray, UT
The two men who worked with me were very clear and told me what I needed to do, helped when there were some glitches in the on-line submissions and kept me informed every step through. An actual pleasant process.
- Anthony B. Jarrell, TX
Great service and recent no cost re-fi.
- LaTasha B. El Paso, IL
Very easy professional process
- Michael C. Hellertown, PA
That were awesome to work with and very patient with our questions
- Jordan W. Apopka, FL
Very easy process
- Joanmarie B. Palmetto, FL
Great communication!
- Dana A. Milford, CT
great service
- Kathleen M. Bradenton, FL
This team is mindful and great at taking care of their clients
- Lonah M. Ogden, UT
They were very helpful and efficient! We really enjoyed working with them.
- Cecily G. Woburn, MA
They are professional and they made me feel comfortable throughout the process.
- Raheem W. Charlotte, NC
They gave us a great deal on our loan, and provided impeccable customer service.
- Nicholas P. Sierra Madre, CA
Exvellent service and proactive
- Thomas D. WAKEFIELD, MA
Because we might need your help!
- Carl P. LAKE HAVASU CITY, AZ
They delivered what they promised.
- Aumi K. WOODLAND HILLS, CA
They made the process pretty simple.
- Kyle M. SAHUARITA, AZ
I appreciated GRA reaching out proactively to refinance at no charge.
- Jesse M. CHARLOTTE, NC
Great service, easy to deal with, clear communication and next steps.
- Kirsty P. WESTON, FL
They are very proactive and helpful through all of our service needs.
- Kevin K. CHICAGO, IL
Guaranteed Rate Affinity has very knowledgeable, helpful, and kind employees. They made our refi experience so easy.
- Julie M. SANTA ROSA, CA
They were extremely helpful through the entire process of refinancing, and were always available to answer any questions we had.
- Travis W. DACONO, CO
The entire process could not have been easier. Every member of The G Rate Team we came into contact with was proactive in getting information from my wife and I to make sure there was no delay in finishing our refi.
- Nicholas K. LIBERTYVILLE, IL
The website is great for submitting documents. Turn around time for emails is amazing. Staff is willing to go the extra mile to help out. All around great experience.
- Adam C. Little Falls, NJ
Very pleasant to work with everyone
- Jonathan C. Duncan, SC
They were easy to work with and guided me through the process.
- Jennifer C. Ridgeville, SC
fast and courteous service
- Jack S. Lancaster, SC
Jason and his team provided outstanding customer service.
- Leroy S. Fresno, CA
very responsive, took time to answer ALL my questions, very helpful throughout whole process. Worked with Jason Marshall who was simply outstanding.
- James D. Hampton, NJ
Jason Marshall was awesome! Super responsive!
- Kristen W. California, MD
Jason always proactively reaches out to us when a good friend opportunity presents itself. I've also reached out to my family on multiple occasions and recommended Guaranteed Rate.
- Gregory E. Lancaster, TX
Honestly because I felt very comfortable with them the conversations that we had felt sincere and straight to the point
- Agustin M. Chicago, IL
They helped us save money.
- Thomas M. PITTSBURGH, PA
Jason provided great service
- Chang L. WINCHESTER, MA
Everything was done really fast
- Lawrence K. TOMS RIVER, NJ
easy online process, quick responses, integrity
- Anne F. NORTH CHARLESTON, SC
The Guaranteed Rate Affinity team is the best.
- Lonah M. OGDEN, UT
Working through the process was quick and easy.
- James B. TUCSON, AZ
They are very knowledgeable and easy to work with.
- Julie M. SANTA ROSA, CA
Very professional to work with, but always room for improvement.
- Marc B. BURLINGTON, NJ
They were very helpful and responded to all of our emails quickly!
- Cecily G. WOBURN, MA
Great rates and communication. All effort was made to help close the loan
- James R. RANCHO MIRAGE, CA
Everything went quite smoothly. Everyone on the Jason Marshall team was great.
- Renee S. BROOKFIELD, IL
Easy to work with, clear communication, always available, great rates and offering options
- Kirsty P. WESTON, FL
Friendly, professional, explained each step of the process. Helpful with any question I asked.
- Barbara R. WILLOWBROOK, IL
I’ve had a wonderful experience and they continue to offer me lower finance rates to make my house affordable
- Natalie S. MORAGA, CA
Jason and his team made us a priority from the first time we spoke and always fast to respond if we had questions..
- Joseph D. MESA, AZ
Jason was very helpful. Everything was done like he said. Went smooth. And since we worked with him before it was a great refi.
- Carl P. LAKE HAVASU CITY, AZ
Make refinance transaction easy and quick.
- Dayana E. WESTWOOD, MA
Our loan officer was very friendly and helpful
- Cory S. WOODBURY, MN
Very easy to work with. Made everything simple.
- William S. BERWYN, IL
Seamless experience. The team was quick and thorough.
- John S. SOUTH ORANGE, NJ
Outstanding customer service, excellent knowledge and experience
- Saadiq P. LEXINGTON, SC
They were courteous and prompt and Brandon was great at explaining the process.
- Kelly V. PANAMA CITY, FL
I have now completed three closings with GRA, and each time its efficient and the staff quickly answers questions.
- Ann L. ARLINGTON, VA
Jason and his team have provided me financing or refinancing at least 3 times over the past several years. Their service is excellent. They make it easy for me. I've always felt I got an excellent rate and the best closing costs possible.
- David N. NEEDHAM, MA
Made the whole process easy and were very responcive
- Carl L. | Mar 2021 CHESTER, MD
They were very timely and prompt in all their activities and documents, etc. They responded promptly to all my emails, even the ones late at night. Turning the loan around in a little over 3 weeks was very important to us and they made the process very smooth.
- Bruce M. | Mar 2021 DURANGO, CO
I had specific asks and the team was able to make it happen, the rate was exactly what I expected, didn't have to negotiate or play games
- James M. | Mar 2021 Grapevine, TX
The process was very straightforward, and Jason was very helpful with my questions!
- Keaton M. | Mar 2021 EMERALD HILLS, CA
The agents brought savings ideas to us...that is impressive.
- Richard F. | Mar 2021 Phoenix, MD
They were great from start to finish. Made the process as easy as possible.
- Nicholas F. | Mar 2021 Denver, NC
Easy to work with, good communication.
- Kathleen E. | Mar 2021 Cornelius, NC
Good customer service and relationship
- Patricia I. | Mar 2021 Phoenix, AZ
Fast, friendly, and helpful
- Colby M. GLENDALE, AZ
I feel very confident in the company.
- Karen S. EL CAJON, CA
Because the refinancing process, for me, was quite efficient.
- Mychal R. GLEN BURNIE, MD
Ease of doing business and responsiveness to all my questions
- Michael M. CENTREVILLE, VA
They reached out to me and I have experienced excellent service
- William P. TUCSON, AZ
I have always had a great experience with all of you and the customer service is the best.
- Celestino V. MAGNA, UT
Jason Marshall and his team have always treated us extremely well. Very easy to work with.
- Jeremy W. CHISAGO CITY, MN
Jason and his team took the time to keep an eye on the market to get us the best rate for a refi. He also took the time to explain every step to my wife and I.
- Neal S. MOUNT HOLLY, NC
Very helpful people. Explained each step well. There were some glitches mostly due to covid but overall the team did a great job!
- Eliza N. Chicago, IL
Jason’s team was awesome. They delivered exactly what they said they would do.
- Christopher S. Hinsdale, IL
Everything was done fast and efficient and with very little hassle or complication.
- Adam R. Deerfield, IL
Attentive and helpful support
- Matthew S. Chandler, AZ
The majority of the process was smooth.
- Luis L. Sneads Ferry, NC
The refi process was very easy and they saved me money at no cost to me!
- Shari S. Corona Del Mar, CA
They reached out and offered to refi my loan for no cost. Much appreciated.
- Robert B. Holliston, MA
Fast, easy, and almost completely online process
- Joshua T. Hillsboro, TN
Made every thing super easy, if I had any questions I got quick responses, everyone involved was super helpful
- Abigail T. Crestview, FL
The staff is always helpful and considerate, we have enjoyed being part of the customers of Guaranteed Rate.
- Cheryl W. Tyler, TX
Because they were very helpful, easy to work with, and made the whole process easier for us.
- Cheryl W. Tyler, TX
Jason and Mike are knowledgeable, friendly and they very helpful.
- Sara L. Califon, NJ
Great service. Responsive to email and phone calls especially for the closing evolution.
- Justyn B. Navarre, FL
Jason and his team were supportive, knowledgeable and professional!
- Shawn R. Hoboken, NJ
Very easy. Fast response time to questions. Just overall a very easy process
- Gaylon P. - KILGORE, TX | Aug 2021 KILGORE, TX
Their customer service is top-notch. We've never had a mortgage company as responsive and helpful.
- Jonathan H. - MOUND, MN | Aug 2021 MOUND, MN
They made the whole process so easy and looked out for us.
- Edwin W. - OWINGS MILLS, MD | Aug 2021 OWINGS MILLS, MD
They did an excellent job explaining the process.
- Serafin A. - TYLER, TX | Aug 2021 TYLER, TX
Prompt Response, Explanation of various options. Best part was that they were replying to my questions even on weekend over a text message or phone call. Super Duper Experience
- Anil O. - Eastvale, CA | Aug 2021 Eastvale, CA
Easy to work with. Quick closing. Made it worry free
- Jennifer L. - TEWKSBURY, MA | Aug 2021 TEWKSBURY, MA
Awesome communication and addressing my questions.
- James E. - BLYTHEWOOD, SC | Aug 2021 BLYTHEWOOD, SC
They offered a no fee refinance on my mortgage without me asking.
- Jeffrey H. - N PLAINFIELD, NJ | Aug 2021 N PLAINFIELD, NJ
GR worked hard to make sure the process of refinancing our home was easy and quick.
- Jennifer N. - EAST GRANBY, CT | Jul 2021 EAST GRANBY, CT
Fair and truthfull
- Michal P. - MONTGOMERY, TX | Jul 2021 MONTGOMERY, TX
Very professional and up front during the process
- Scott S. - Whitehouse Station, NJ | Jul 2021 Whitehouse Station, NJ
Because Jason and his team were amazingly easy to work with, and didn’t hesitate to answer any questions or concerns we had!
- Marjorie K. - WESTMINSTER, MD | Jul 2021 WESTMINSTER, MD
Jason's team was wonderful to work with, very responsive and they worked very fast to get our refinance closed in time.
- Alyssa H. - RIDGEFIELD, CT | Jul 2021 RIDGEFIELD, CT
The experience was painless for the most part. Just the last minute hurdles were a bit annoying.
- Abhishek K. - CAMPBELL, CA | Jul 2021 CAMPBELL, CA
Because of the customer service from everyone involved.
- Christopher B. - ARP, TX | Jul 2021 ARP, TX
Great customer service..
- Terrance B. - COLUMBIA, SC | Jul 2021 COLUMBIA, SC
Jason Marshall and his team were very professional, attentive and courteous. They kept us in the loop on what was happening during the refinance process.
- Leo T. - CORONA, CA | Jul 2021 CORONA, CA
Quick, personal service.
- Rafael P. - YUCAIPA, CA | Jul 2021 YUCAIPA, CA
Every single time I work with them it's seamless, easy, stress free, great communication - doesn't matter who I speak with, everyone is kind & knowledgeable.
- Carli B. - WEST POINT, UT | Jul 2021 WEST POINT, UT
Very easy to work with, organized, great customer support
- Daniel J. - San Francisco, CA | Jul 2021 San Francisco, CA
Super helpful and great customer service!
- Gail W. - BURLESON, TX | Jul 2021 BURLESON, TX
Jason Marshall knows how to make it happen, from calming the client nervous to keeping me updated anytime I called or just when information came through. He has made this process for me a healthy experience.
- Sharletta H. - CHICAGO, IL | Jul 2021 CHICAGO, IL
Jason, Blanca and team took great care of me.
- Arthur B. - PALMETTO BAY, FL | Jul 2021 PALMETTO BAY, FL
Very easy/pain free process.
- Kimberly T. - PROSPER, TX | Jul 2021 PROSPER, TX
The process was fast and efficient
- Daniel G. - Houston, TX | Jul 2021 Houston, TX
Very pleased with the refinance of the loan from 30 years to 15.
- Lawrence R. - Hopkins, SC | Jul 2021 Hopkins, SC
It was easy and fast
- Evis M. - QUINCY, MA | Jul 2021 QUINCY, MA
Great service
- Denis M. - PENSACOLA, FL | Jul 2021 PENSACOLA, FL
Because they break everything down for you and help you understand what you are doing. Jason is the most helpful person I’ve ever met he’s very patient and amazing at what he does along with his crew
- Miguel A. - ANGLETON, TX | Jun 2021 ANGLETON, TX
Easy to work with, friendly, great customer service.
- Emily R. - EULESS, TX | Jun 2021 EULESS, TX
Ease of the process
- Edward H. - RIVERSIDE, CA | Jun 2021 RIVERSIDE, CA
The closing process was very customer friendly and my entire closing team was extremely communicative, professional, and helpful throughout the process.
- Andre J. - Sacramento, CA | Jun 2021 Sacramento, CA
Very easy and closed quickly
- Joanmarie B. - Palmetto, FL | Jun 2021 Palmetto, FL
Very supportive and answer my question quickly and efficiently.
- Lisa E. - BELLWOOD, IL | Jun 2021 BELLWOOD, IL
Quick, friendly, responsive to questions, not a ton of paperwork. Best of all, they reached out to me for me to get a better rate!
- Michael G. - FLINT, TX | Jun 2021 FLINT, TX
Made every thing super easy, if I had any questions I got quick responses, everyone involved was super helpful
- Abigail T. - CRESTVIEW, FL | May 2021 CRESTVIEW, FL
The refi process was very easy and they saved me money at no cost to me!
- Shari S. - Corona Del Mar, CA | May 2021 Corona Del Mar, CA
They reached out and offered to refi my loan for no cost. Much appreciated.
- Robert B. - Holliston, MA | May 2021 Holliston, MA
Fast, easy, and almost completely online process
- Joshua T. - HILLSBORO, TN | May 2021 HILLSBORO, TN
Because they were very helpful, easy to work with, and made the whole process easier for us.
- Cheryl W. - TYLER, TX | May 2021 TYLER, TX
The staff is always helpful and considerate, we have enjoyed being part of the customers of Guaranteed Rate.
- Cheryl W. - TYLER, TX | May 2021 TYLER, TX
Jason and Mike are knowledgeable, friendly and they very helpful.
- Sara L. - Califon, NJ | May 2021 Califon, NJ
Great service. Responsive to email and phone calls especially for the closing evolution.
- Justyn B. - NAVARRE, FL | May 2021 NAVARRE, FL
Jason and his team were supportive, knowledgeable and professional!
- Shawn R. - Hoboken, NJ | May 2021 Hoboken, NJ
Very helpful people. Explained each step well. There were some glitches mostly due to covid but overall the team did a great job!
- Eliza N. - Bethel, VT | Apr 2021 Bethel, VT
Jason’s team was awesome. They delivered exactly what they said they would do.
- Christopher S. - HINSDALE, IL | Apr 2021 HINSDALE, IL
Everything was done fast and efficient and with very little hassle or complication.
- Adam R. - DEERFIELD, IL | Apr 2021 DEERFIELD, IL
The majority of the process was smooth.
- Luis L. - TEANECK, NJ | Apr 2021 TEANECK, NJ
Attentive and helpful support
- Matthew S. - CHANDLER, AZ | Apr 2021 CHANDLER, AZ
How easy the process was
- Rodney M. - MURRELLS INLET, SC | Apr 2021 MURRELLS INLET, SC
I had specific asks and the team was able to make it happen, the rate was exactly what I expected, didn't have to negotiate or play games
- James M. - Grapevine, TX | Mar 2021 Grapevine, TX
Made the whole process easy and were very responcive
- Carl L. - Chester, MD | Mar 2021 Chester, MD
The process was very straightforward, and Jason was very helpful with my questions!
- Keaton M. - Emerald Hills, CA | Mar 2021 Emerald Hills, CA
They were very timely and prompt in all their activities and documents, etc. They responded promptly to all my emails, even the ones late at night. Turning the loan around in a little over 3 weeks was very important to us and they made the process very smooth.
- Bruce M. - hillsborough, NC | Mar 2021 hillsborough, NC
Easy and great communication.
- Riley R. - Spreckels, CA | Mar 2021 Spreckels, CA
The agents brought savings ideas to us...that is impressive.
- Richard F. - PHOENIX, MD | Mar 2021 PHOENIX, MD
They were great from start to finish. Made the process as easy as possible.
- Nicholas F. - DENVER, NC | Mar 2021 DENVER, NC
Good customer service and relationship
- Patricia I. - Phoenix, AZ | Mar 2021 Phoenix, AZ
Easy to work with, good communication.
- Kathleen E. - CORNELIUS, NC | Mar 2021 CORNELIUS, NC
easy to work with
- Barry M. - OGDEN, UT | Mar 2021 OGDEN, UT
Jason Marshall has been one of best agent I ever worked with. I appreciate his professional commitment and dedication to serve and help me wiht my loan application. He is also very caring and sincere.
- Jin P. - Palo Alto, CA | Sep 2021 Palo Alto, CA
Super smooth & great communication
- Michael M. - San Rafael, CA | Sep 2021 San Rafael, CA
Jason and team were terrific through the process.
- Richard F. - Phoenix, MD | Sep 2021 Phoenix, MD
Because Jason and his team was professional courteous fast response and honest!
- Glenn P. - Attleboro, MA | Sep 2021 Attleboro, MA
They are the best. I would not go with someone else.
- Richard W. - Excelsior, MN | Sep 2021 Excelsior, MN
Gave me my original loan, refinanced it quickly and efficiently
- William W. - West Chester, OH | Sep 2021 West Chester, OH
They were very easy to work with.
- Sharon M. - Mechanicsburg, PA | Sep 2021 Mechanicsburg, PA
We were always in communication, any questions that I had were answered thoroughly and in a timely manner.
- Stacy C. - Middlesex, NJ | Sep 2021 Middlesex, NJ
They worked for me to get a good rate and kept my costs down. Great communication throughout
- Jeffrey F. - Clover, SC | Sep 2021 Clover, SC
Did a refi with no out of pocket costs.
- Ross V. - Chaska, MN | Sep 2021 Chaska, MN
The transaction was smooth and the team was not only professional but friendly and personable!
- Kevin M. - Shorewood, MN | Sep 2021 Shorewood, MN
Everyone was professional to work with
- Scott B. - Victoria, MN | Sep 2021 Victoria, MN