What people are saying... What people are saying... Back to profile
Excellent customer service. Speedy response time. Clear and accurate. No hiccups in the process, everything was super easy!
- Gemma P. Towaco, NJ
Vince Masone made a process I was dreading clear and simple. He worked with us to get us to get the best rate possible! Would definitely recommend!
- Christen L. Hackettstown, NJ
The process was not nearly as complicated or stressful as I imagined it to be. The fact that I could do everything on my phone was amazing and I plan on recommending Guaranteed Rate Affinity to people searching for a home loan.
- Kurt S. Pompton Lakes, NJ
Vince and his team made the whole loan process easy for me! I am very grateful for that..
- Robert Daniel M Denville, NJ
Vince Masone and his team were outstanding throughout the entire process - prompt communication, very patient and helpful since the very beginning. Since we moved recently from abroad, it made paperwork collection a bit complicated but Guaranteed Rate Affinity was very proactive in supporting us to make sure we get past the underwriter hurdle as quickly as possible. We had some delays in our closing process but Vince and his team worked through everything with us, advised us on the best path to take in terms of managing the loan details (rate lock etc). We really appreciate everything they've done for us, and we got a great rate on top of it all!
Transaction went smoothly and was very easy to work with.
- Gregory B.
Ease of whole process and ease of contacting reps involved and all round professional and kindness of all we worked with
- Kevin C.
Smooth, quick, convenient online process, kept me in the loop and answered my many questions quickly
- Jonathan D. Sparta, NJ
Vince Masone and Vincent Nastasi were always available to answer any of my questions...
- Laurrie S. GREAT MEADOWS, NJ
Guaranteed Rate was able to lower my rate by 1% at the very last minute! Amazing!
- John O. HACKETTSTOWN, NJ
They went above and beyond to get m close done without any problems.
- Vera N. Lafayette, NJ
Both Vincent's I worked with we're great. Extremely helpful and knowledgeable.
- Sherry S. Denville, SC
The staff were amazing throughout the whole process.
- Jason F. Newton, NJ
They were efficient and transparent.
- Renee C. VERNON, NJ
Everyone from GRA was extremely helpful from start to finish
- Vito F. LANDING, NJ
Amazing customer service- very attentive. Vince was great to work with
- James K. MORRISTOWN, NJ
The timeliness of every aspect was remarkable given the circumstances that have been transpiring within the global economy.
- Courtney A. SPARTA, NJ
Easy to work with, knowledgeable and explained the process well, great interest rate
- Elizabeth D. Wanaque, NJ
Everything was clear, easy and organized
- Martha G. Sparta, NJ
Very fast closing, great service
- Brian M. KINNELON, NJ
Extremely helpful and informative. They were also able to meet a tight deadline.
- Randi B. WANTAGE, NJ
Vince Nastasi was wonderful!! He always responded quickly and helped in any way he could!
- Adam P. OAK RIDGE, NJ
Great Service and Communication
- Merle M. ANDOVER, NJ
Because of Vincent Masone. Outstanding customer service
- Jeffrey L. RINGWOOD, NJ
They were very accommodating and helpful through the whole process.
- Suzanne K. MONTVILLE, NJ
Great rates and straight forward process. Everyone was helpful and friendly. A pleasure to work with.
- Jeffrey R. HAMBURG, NJ
The customer service was excellent. All my questions and concerns were addressed and explained promptly.
- Michael M. HAMBURG, NJ
The responsiveness of the Vince is the main reason. It was great to be able to get immediate responses anytime we needed anything. Everything went smooth and we were able to close incredibly fast.
- Jacob M. SPARTA, NJ
Vince was a great representative that helped me every step of the way. I really appreciated the extra attention and guidance. Otherwise, it was a very simple process overall.
- Kelsey S. | Mar 2021 Highland Lakes, NJ
Very quick and responsive-and kept me on track
- Eileen B. | Mar 2021 Sparta, NJ
Vincent Masone and his team went above and beyond to get the best rate and have the best experience I could.
- Heather J. | Mar 2021 West Milford, NJ
Because everything was flawless.
- John G. | Mar 2021 Vernon, NJ
Because Vince Mason was awesome during the whole process! As soon as we started talking over the phone for the first time he made me feel comfortable about the whole process and basically held my hand the whole way!
- Khalid R. | Mar 2021 Oak Ridge, NJ
Vince and the team was excellent.
- John S. BYRAM, NJ
Vince was super responsive and very helpful from start to finish.
- Michael G. WEST MILFORD, NJ
They made the process fairly easy and were available for questions.
- Rina M. HAMBURG, NJ
Dealing with Vince Masone was great, he and his fellow colleagues made everything so easy.
- Derek S. HARDYSTON, NJ
They help me understand the process from the beginning to the end. Very happy with service.
- Edgar O. HOPATCONG, NJ
They were highly professional and was a joy to work with.
- Gregory J. Newton, NJ
Made the home buying process pleasant!
- Kaitlin H. Riverdale, NJ