What people are saying... What people are saying... Back to profile
She never gave up on me, and she always made me feel like I was a real person. Got me into my first home. I just love Serena!
Serena, you're good at what you do! The process was easier than I heard most people say.
- Benson O Rochester, MN
The entire team was great to work with. Jeffrey Frazee went above and beyond to make the process go seamlessly and Serena Oudekirk was fantastic to work with. They are both very pleasant and professional and their customer service skills are outstanding. I will be purchasing another home in about a year or so and they will definitely be my go topeople!!
The team was easy to work with, and kept me informed throughout the whole process
- Stephanie K.
They made the loan application and closing process incredibly easy and were always quick to reply with any questions we had.
- Michelle M.
Communication was excellent and everything was very easy to follow and complete. Everyone I worked with was professional and prompt.
- Cara C. Rochester, MN
Serena was really easy to work with and very helpful.
- Erin L. Houston, MN
Buying a house is a very stressful thing for a person to do. As a first time home owner, signing was a breeze and the explanations were understandable.
- April W. HOUSTON, MN
Electronic signing prior to closing made it easier than it was, before.
- Christopher W. Pine Island, MN
Wonderful and caring staff through a stressful process!
- David B. Hayfield, NJ
Loan process was relatively smooth and someone was always available for questions.
- Thomas G. Rochester, FL
Staff was great, quick to answer questions, good interest rate, and closed within a month.
- Ike E. Rochester, MN
Serena O and her team did everything they could to get my approval and closing done in a very short time period
- Salina M. Rochester, MN
They were excellent to work with and made the home buying process super easy! Were all very helpful and were quick to respond with all answers to my questions.
- Todd E. Kenyon, MN
At Guaranteed Rate Affinity they treat you with transparency, always ready to help you in each step of the process, even after hours. Thank you.
- Federico F. Rochester, MN
They worked to get me the best rate possible. They walked me through every step.
- Samuel S. Rochester, MN
Serena and her team were great to work with.
- Peter E. CHATFIELD, MN
They reached out to let us know we had an opportunity to refinance at a considerable savings and did much of the heavy lifting making the whole process very easy.
- Brenda C. | Mar 2021 Rochester, MN
Serena is really great. I’ve used her three times now for home loans. Not only does she work hard to find the best fit for my needs, but she genuinely cares about me and my family. Because of that, it makes it so easy to put my faith in her and her recommendations. She has truly played a huge role in the betterment of my and my girls’ lives.
- Stephanie F. ROCHESTER, MN
Everything was very clear and fast. I love how they outlined everything and were very patient with us.
- Erin W. - Rochester, MN | Aug 2021 Rochester, MN
We were overall very pleased with our experience.
- Jessica L. - Rochester, MN | Jul 2021 Rochester, MN
Everyone worked so hard to help us. They were friendly and accommodating to us as first time homebuyers. We are very lucky to have worked with Serena and Jeff.
- Megan J. - Chatfield, MN | Jul 2021 Chatfield, MN
As a first time homebuyer, I had no idea what to expect or what I needed to do. Serena Oudekirk stepped me through every single process and guided me to a successful closing. My parents were an integral part of my home purchase and I know they appreciated Serena's guidance as well. The entire process was seamless.
- Jordan M. - Rochester, MN | Jul 2021 Rochester, MN
Serena was absolutely incredible to work with, and her team was efficient and had excellent communication. Even my realtor said that Serena communicated with him better than any other lender ever has, with over 20 years as a realtor that is very impressive!
- Aleta M. - Rochester, MN | Jun 2021 Rochester, MN
Responsible and friendly
- Mariela R. - Rochester, MN | Apr 2021 Rochester, MN
They reached out to let us know we had an opportunity to refinance at a considerable savings and did much of the heavy lifting making the whole process very easy.
- Brenda C. - Rochester, MN | Mar 2021 Rochester, MN
Guaranteed Rate Affinity made my experience as a first time home buyer extremely easy, quick and hassle few. The staff was polite and always answered right away or replied back extremely fast. I really enjoyed this process.
- Max C. - Rochester, MN | Sep 2021 Rochester, MN
Serena and her team are wonderful to work with! No question from me was a silly question to them and they helped me through the entire process with ease and kindness! I highly recommend Serena and her team!!
- Brenda F. - Lewiston, MN | Sep 2021 Lewiston, MN