What people are saying... What people are saying... Back to profile
Mike Stepek was great, he was responsive and clear throughout the process, there were no surprises except being amazed at how low a rate we were able to get, with a credit too.
- Matthew K. WESTFIELD, NJ
The team was terrific. Mike Stepek, John Burkhardt, and Bob Finnegan made the process very easy. Thanks for a job well done!
- Matthew S. Long Branch, NJ
Michael Stepek, Bob Finnegan, and John Burckhardt were a pleasure to work with. They were helpful in pre-approval and, when it came time to make an offer, stepped in to reassure the sellers after a prior buyer had dropped out due to financing issues, making them more cautious than the average seller. They also assured us they would be ready for commitment within 3 weeks, giving us the flexibility to improve our offer by promising a fast close. After we went to contract, they were clear and reasonable in asking me for the documents needed to get to final approval, and I never waited more than a couple of hours for a response to any email I sent or message I left. We were motivated to move quickly and were appropriately prepared, both financially and in terms of having easy access to the necessary documentation, and all of that combined made the process smoother than I could have possibly imagined. They were ready to go to commitment as fast as they had promised, and we closed four days earlier than our contract required without breaking a sweat. This was our first home purchase, so I can't personally compare to other experiences. But, I certainly have heard a lot of horror stories, and I'm very glad we chose Guaranteed Rate Affinity.
- Adam M. Montclair, NJ
We would highly recommend Guaranteed Rate Affinity to all our family and friends. Michael Stepek, Robert Finnegan and John Burckhart were all amazing.
- Clark V. Somerset, NJ
Mike Stepek was friendly, informative and responsive. Pleasure doing business with Guaranteed Rate Affinity.
- Coque D. Scotch Plains, NJ
Michael, Bob, and John were fantastic and made a stressful process into an easy one
- Nicholas R. Westfield, NJ
Everyone who helped us with the loan was VERY helpful and VERY knowledgeable. Everyone one went above and beyond our exceptions.
- Jason W Bridgewater, NJ
Mike and the entire team were wonderful to work with. Quick responses, always professional and just all around great group of people. Would highly recommend to anyone looking to get a home loan. Can not say enough good things about Guaranteed Rate Affinity and the team!!!!!!!
Very helpful, always available, moved quickly, very smooth and worry free process.
- Krista M Red Bank, NJ
The service was fast, polite and knowledgeable.
- Anthony I.
Good people made a stressful experience enjoyable
- Gregory S.
They worked very hard, and kept in touch each step of the way to ensure there were no issues.
- Charles H.
They were very thorough and walked me through the entire process.
- Matthew N.
Michael Stepek and the rest of those who helped me get a mortgage a new house purchase were wonderful. The work they put in, time spent clarifying things for me, and even making sure they responded to my questions in a timely manner, made the whole experience worthwhile.
- Nicholas A.
Good service overall, giving always the necessary support with good attitude.
- Nelson Andre G. Edison, NJ
Because they were great. Through our the entire process they were professional and efficient.
- Larie W. ASBURY, NJ
The team at guaranteed rate was easy to work with and made a complicated situation extremely seamless.
- Jillian M. WESTFIELD, NJ
Great service and competitive rates
- James L. SCOTCH PLAINS, NJ
Best customer experience I have had with a lender. This is my 6th home purchase.
- Herman C. WESTFIELD, NJ
Professional & Friendly staff. Very informative and prompt with replies.
- Leomarys R. PERTH AMBOY, NJ
Excellent service from all people I dealt with.
- Linda V. Cranford, NJ
Liked the approach of the people there: professional, good listeners and paying attention to the details.
- Ferdinando M. Colonia, NJ
Mike was amazing to work with. As a first time home buyer, we had a lot of question and Mike was able to answer all of them (no matter the day!). He made us feel very at ease.
- Jennifer L. Westfield, NJ
It was a pretty seamless process. Mike Stepek and team were really good.
- Rafael G. WESTFIELD, FL
Everybody was really helpful.
- Gurkan K. Westfield, NJ
Quick communication
- Tara S. Green Brook, NJ
Customer service, ability to pick up the phone and ask a ton of questions
- Joseph F. Westfield, NJ
The staff made the entire process painless
- Linda O. Bridgewater, NJ
Love Mike Stepek, always easy to work through
- Michael D. Cranford, NJ
Responsiveness and ability to answer questions
- Jonathan M. Scotch Plains, NJ
very simple process. good people to work with.
- Elliot B. Westfield, NJ
Very satisfied with the team.
- Jason S. WESTFIELD, NJ
very friendly, prompt and great rates.
- William Y. WESTFIELD, NJ
Overall it was a quick smooth experience
- Drew A. WESTFIELD, NJ
Jim Hazlett and Mike Stepek were amazing from beginning to end.
- Anthony R. PLAINFIELD, NJ
Quick and mostly painless mortgage process. Completed in 2 weeks
- Frank D. WESTFIELD, NJ
Mike Stepek and his team were AMAZING to work with. Communicative, responsive, helpful... I couldn't have asked for a better experience
- Nicholas R. WESTFIELD, NJ
Mike Stepek, James Hazlett and their entire team is absolutely amazing. Hold your hand through it all, positive, knowledgeable and calming. Geniuses!
- Kristen L. WESTFIELD, NJ
Wonderful rates + Mike Stepek held our hand through the entire process! He and his team kept the process seamless and on track for closing. Would highly recommend him!
- Rachel G. Westfield, NJ
Everyone was extremely helpful....answered all questions (& there were a lot!) with efficiency and explanations of what was going on. Very friendly and returned all emails, texts and phone calls quickly!
- Janet F. Ship Bottom, NJ
My transaction was smooth and easy.
- David R. WESTFIELD, NJ
Easy to work with and closed refi very quickly.
- Jonathan E. WESTFIELD, NJ
Incredible from start to finish. Responsiveness was amazing.
- Jason K. SCOTCH PLAINS, NJ
Very accommodating and user friendly. My team was great starting with Michael Stepek.
- Harold M. RAMSEY, NJ
Process was easy and the staff were all knowledgeable, professional and very courteous.
- Myra R. EAST BRUNSWICK, NJ
Mike Stepek and his team were so easy to work with and made the process as simple as possible for us.
- Randi W. WESTFIELD, NJ
Customer service and ease of mortgage process. Sales person was very informative and patience throughout the mortgage process.
- Edmund W. SCOTCH PLAINS, NJ
Michael, Jim and Robert were responsive and made sure the closing occurred on time. Impressive efforts and greatly appreciated.
- Doyle Y. WESTFIELD, NJ
Guaranteed Rate Affinity gave us a chance to restructure our finances, giving us a glimpse of a better financial future. Everybody is courteous and the whole was process was prompt and easy.
- Millette S. UNION, NJ
The personal service that all team members provided.
- Marcia V. LANOKA HARBOR, NJ
Great team, easy to work with, great support and responsiveness
- Vasileios K. WESTFIELD, NJ
They had very competitive mortgage rates and good customer care
- Jeffrey B. WESTFIELD, NJ
I had an excellent experience. It was wonderful to work with Michael Stepek and his colleagues.
- Paul L. PLAINFIELD, NJ
Mike Stepek, our rep was amazing. We had difficulty with our primary bank but he made it so much easier. In general it seemed to be obtaining and closing a mortgage was easier with you because the required transitions with the pandemic were easier
- Louis P. WESTFIELD, NJ
Mike and his team were great. They were very responsive and knowledgeable. I also liked how Mike was not trying to "sell" me anything. The decision to refinance was based on my financial situation not his desire to make a sale. Lastly, the rate I received was very competitive.
- Ross C. ALLENDALE, NJ
easy to work with, and almost entirely electronic, not a lot of paper to process
- Joseph M. | Mar 2021 Garwood, NJ
My originating manager, Michael Stepek, was extremely helpful and made himself available at any time to discuss any questions I had. Process to obtain mortgage and close was seamless.
- Gary C. | Mar 2021 FANWOOD, NJ
Because I have recommended them multiple times. Mike Stepek has been great to work with.
- Michael D. | Mar 2021 Cranford, NJ
Ease of application and process, with solid guidance throughout .
- Joseph D. | Mar 2021 WESTFIELD, NJ
flawless interaction and communication. Amazing team members.
- Ashish P. | Mar 2021 WESTFIELD, NJ
Everyone I dealt with was organized, clear, and quick.
- Jeffrey G. | Mar 2021 FANWOOD, NJ
The whole process was a positive experience.
- Charles H. BRICK, NJ
good engagement and professionalism through the process
- Gabriel H. MAPLEWOOD, NJ
They were very communicative and very Dilligent in their work.
- Gloria M. EATONTOWN, NJ
Originating Manager, Michael Stepek is fantastic to work with.
- Giancarlo M. WESTFIELD, NJ
Mike Stepek was great. The service throughout was great and we were very happy with the rate
- Stacey M. WESTFIELD, NJ
Amazing service and Amazing Sales Person . Gave me the best rating and if it wasn’t for them I would Jane never be able to purchase my new home . They were knowledgeable and understood my needs and came through.
- Antoinette R. STAFFORD TOWNSHIP, NJ
Easy process, very attentive team. Transparent and honest
- Rami S. Westfield, NJ
I was familiar with Loan officer Mike, he made the process easy
- Barbara S. Union, NJ
Easy to work with - very responsive.
- Janet S. Springfield, NJ
Very solid partnership throughout the entire process, always helped answer my many questions, and offered a great interest rate.
- Adam R. Westfield, NJ
The process went so smoothly right from my first call.
- Andrew C. Westfield, NJ
My experience was amazing from all parties involved from start to closing. Kept me well informed of my process throughout.
- Jief J. Union, NJ
Michael Stepek is a true professional, a gentleman, and a scholar. God bless Mike and God bless this great nation of ours.
- Christopher L. - Westfield, NJ | Aug 2021 Westfield, NJ
Excellent experience and customer service.
- James L. - Scotch Plains, NJ | Aug 2021 Scotch Plains, NJ
Very accessible, helpful. Quick and easy process
- Valerie S. - Westfield, NJ | Aug 2021 Westfield, NJ
they we very helpful and kept up communications explaining issues where needed.
- Ronit Z. - Westfield, NJ | Aug 2021 Westfield, NJ
The staff professionalism and patience.
- Nerlande F. - Brooklyn, NY | Aug 2021 Brooklyn, NY
The process was easy and the transaction went smoothly.
- Brittany S. - Neptune, NJ | Aug 2021 Neptune, NJ
Mike Stepek and team were great to work with.
- Robert E. - Easton, PA | Aug 2021 Easton, PA
Michael Stepek and his team James Hazlett and Robert Finnegan are amazing. Very respectful team. The refinance process was quick.
- Andres R. - Fanwood, NJ | Jul 2021 Fanwood, NJ
Process in obtaining a mortgage was thoroughly explained and overall fairly easy.
- Laura L. - Staten Island, NY | Jul 2021 Staten Island, NY
The entire team made the process simple to understand and execute. They were helpful every single step of the way.
- Jonathan P. - Brooklyn, NY | Jul 2021 Brooklyn, NY
Fast, efficient, hassle free and very helpful to understand our options.
- Christina K. - Garwood, NJ | Jun 2021 Garwood, NJ
Michael and his team were amazing throughout the process!
- John S. - Westfield, NJ | Jun 2021 Westfield, NJ
Great customer service
- Christina W. - Cranford, NJ | Jun 2021 Cranford, NJ
Just amazing and professional service
- Daniel W. - Jersey City, NJ | Jun 2021 Jersey City, NJ
Great overall experience.
- Eric G. - Cranford, NJ | May 2021 Cranford, NJ
My experience was amazing from all parties involved from start to closing. Kept me well informed of my process throughout.
- Jief J. - BROOKLYN, NY | May 2021 BROOKLYN, NY
Easy process, very attentive team. Transparent and honest
- Rami S. - Westfield, NJ | Apr 2021 Westfield, NJ
I was familiar with Loan officer Mike, he made the process easy
- Barbara S. - Union, NJ | Apr 2021 Union, NJ
Easy to work with - very responsive.
- Janet S. - Roselle Park, NJ | Apr 2021 Roselle Park, NJ
Service and online portal
- Abhishek T. - Union, NJ | Apr 2021 Union, NJ
The process went so smoothly right from my first call.
- Andrew C. - Westfield, NJ | Apr 2021 Westfield, NJ
Excellence service
- George C. - Morristown, NJ | Apr 2021 Morristown, NJ
Very solid partnership throughout the entire process, always helped answer my many questions, and offered a great interest rate.
- Adam R. - New York, NY | Apr 2021 New York, NY
easy to work with, and almost entirely electronic, not a lot of paper to process
- Joseph M. - Garwood, NJ | Mar 2021 Garwood, NJ
My originating manager, Michael Stepek, was extremely helpful and made himself available at any time to discuss any questions I had. Process to obtain mortgage and close was seamless.
- Gary C. - New York, NY | Mar 2021 New York, NY
Because I have recommended them multiple times. Mike Stepek has been great to work with.
- Michael D. - CRANFORD, NJ | Mar 2021 CRANFORD, NJ
Everyone I dealt with was organized, clear, and quick.
- Jeffrey G. - Fanwood, NJ | Mar 2021 Fanwood, NJ
Easy fast process.
- Elaina D. - Summit, NJ | Mar 2021 Summit, NJ
Ease of application and process, with solid guidance throughout .
- Joseph D. - Westfield, NJ | Mar 2021 Westfield, NJ
flawless interaction and communication. Amazing team members.
- Ashish P. - Staten Island, NY | Mar 2021 Staten Island, NY
Mike Stepek and his team is AMAZING. The absolute best of the best.
- Kristen L. - Westfield, NJ | Sep 2021 Westfield, NJ
The process was the best we could hope for. Great team, great follow through at each step of the process. I am not super tech savy and everyone was helpful.
- Susan M. - Lincroft, NJ | Sep 2021 Lincroft, NJ
Because they were always there and helped us get the best deal
- Ignacio S. - Millstone Township, NJ | Sep 2021 Millstone Township, NJ