What people are saying... What people are saying... Back to profile
Working with Lacey was great! She made everything so easy and less stressful. She helped me when I bought my first home 7 years ago and I was blessed again to have her handle my recent refinance. Thank you Lacey!
- Stephanie M. Hollister, CA
Lacey is amazing! She is so knowledgeable and made the loan process stress free and unbelievably quick. We had such a positive experience.
- Stephen S. Morgan Hill, CA
Lacey Sullivan was great to work with!
- Eric M. Morgan Hill, CA
Lacey and her staff were Fantastic! They were very helpful and kept us informed all the way through the process. We got a good rate and we even closed a few days early! Glad she was on our team and helped get us into our new home!
- Allen F Gilroy, CA
Been very patient answering all of our questions. Received most of our answer within a few hours of us asking them.
- Jack W Los Alamitos, CA
Prompt responses, clear explanations, responses to questions timely
- Patricia M Placerville, CA
The communication and responsiveness have been amazing. Lacey did an incredible job and worked really hard to ensure all our needs were met.
- Brian M.
Closed 2 loans with Lacey Sullivan successfully at competitive rates and on schedule.
- James D.
It was super easy. Lacey was fantastic
- Teresa S.
Great service! Quality and speed where exceeding expectations.
- Edwin B.
Lacey Sullivan was absolutely AMAZING through the entire process. She made it easy and enjoyable.
- Sean R. Gilroy, CA
Lacey was super fun to work with and she was speedy!
- Alex A. Morgan Hill, CA
Lacey makes the process so easy and is very reassuring.
- Stephanie M. Hollister, CA
Great rates, quick and timely professional service.
- Abel V. Hollister, CA
Very efficient and kept me inform every step of the way
- Laura W. Gilroy, CA
2 words: Lacey Sullivan. The honest truth is we couldn't care less about the brand, it is first and foremost about the experience and Lacey made it easy. We would follow her to whatever company she worked for.
- Zachary P. Gilroy, CA
Everything was excellent
- Lukas F. MORGAN HILL, CA
Our agent Lacey Sullivan was outstanding, responsive, always keeping us informed.
- Marc Z. SAN JOSE, CA
The service I received was quick and personal.
- Angela A. San Jose, CA
Lacey did a fantastic job with every step in the process. I compared a lot of options and Guaranteed Rate Affinity had the best prices combined with fantastic service.
- Anthony K. San Jose, CA
Because of Lacey Sullivan. She had my back from the get go. Superior communicative skills and treated me like a family member. She literally just plowed through every obstacle that appeared during the process. A true model of excellence that we should all aspire too.
- Scott G. San Jose, CA
Fast and detailed work from Lacey and her team
- John B. San Juan Bautista, ME
The responsiveness and dedication of Lacey Sullivan was unparalleled!
- Martin S. San Jose, CA
The service was exceptional.
- Robert G. SALINAS, CA
Quick and easy with no hassles.
- Brent B. GILROY, CA
my agent was on time with answers
- Robert R. GILROY, CA
Done business with them before and very satisfied !
- Joseph T. HOLLISTER, CA
Very helpful throughout the process and prompt responses!
- Cliford M. MORGAN HILL, CA
Loan officer Lacey Sullivan is a true professional. First class service.
- Lettia T. CARMEL, CA
Lacey Sullivan provided excellent service on what was probably a difficult loan/escrow
- Kathie B. HOLLISTER, CA
Lacey Sullivan was amazing! In such a dynamic time she was extremely prompt and thorough.
- Alaina H. MORGAN HILL, CA
Very simple. Lacey Sullivan. We would follow her, wherever she was at. You are lucky to have her representing your company.
- Zachary P. GILROY, CA
I rated Guaranteed Rate Affinity high because of Lacey Sullivan. She was amazing. She was very helpful and extremely responsive.
- Annie H. GILROY, CA
Lacey Sullivan is the main reason for the 10 rating. She was very helpful and extremely responsive. She understood our requirements and met all of our needs. In this environment, we were able to process everything electronically and not require any personal visits.
- Annie H. GILROY, CA
This is the 3rd time I transacted with GRA (financed once and refinanced twice). Each time was efficient and smooth.
- Alex A. Morgan Hill, CA
Prompt service. Easy to work with. Answered all our questions.
- Joel C. Hollister, CA
Prompt service. Answered all our questions and concerns. Very easy to work with
- Joel C. Hollister, CA
Prompt service. Addressed all our questions and concerns. Very easy to work with.
- Joel C. Hollister, CA
The entire refinancing process was very smooth.
- Ashley M. Alpine, CA
Lacey Sullivan was great working with! Her courtesy, and promptness in a time sensitive transaction was outstanding! We would highly recommend her and the staff at GRA!
- Rhett T. Gilroy, CA
I had an excellent experience with Lacey S. she was able to provide the best loan options for me. The process was extremely smooth. She made me feel so comfortable reaching out to her to ask any question. Lacey was always on top of everything and responsive at all times.
- Janeth Z. Gilroy, CA
Professional and friendly
- Renee P. FRESNO, CA
They made all transactions easy
- Maria Eva T. HOLLISTER, CA
Personal treatment; great communication.
- Edward M. CORRAL DE TIERRA, CA
My loan agent, Lacey Sullivan, was terrific
- Joyce S. SAN JOSE, CA
Alison Andrus worked diligently to get the loan completed on time
- Lauren L. MONTEREY, CA
My advisor kept me updated regularly and made the process easy to complete
- Rhonda F. SAN JOSE, CA
Our loan liaison was incredible to work with, very accessible, patient and communicated with us every step of the way!
- Esther M. WHITTIER, CA
They were very helpful throughout the entire process and they were always available to answer my questions and concerns.
- Maria O. HOLLISTER, CA
Excellent service from Lacey Sullivan
- Deborah D. SAN JOSE, CA
I have worked with Lacey Sullivan in the past she always brings a smooth transaction.
- Linda F. GILROY, CA
Lacey Sullivan has always been amazing to work with, she goes above and beyond what you would expect from an agent .
- David T. HOLLISTER, CA
Great service from Lacey Sullivan. Also got a loan here when others said I couldn’t qualify because I had been self employed until semi-recently.
- Jill C. CAMPBELL, CA
Lacey did a great job communicating the steps and kept me informed throughout the processes. There were hiccups but she corrected and completed the loan process.
- Huy Quoc N. | Mar 2021 Gilroy, CA
Lacey never sleeps apparently! Always on, always finds solutions.
- Sean R. | Mar 2021 Gilroy, CA
The person we worked with, Lacey Sullivan, was amazing and incredibly responsive!
- Marissa V. | Mar 2021 Gilroy, CA
Very happy with the loan process
- Sonny F. HOLLISTER, CA
Great rate and an amazingly supportive staff
- Edwin B. MORGAN HILL, CA
I have used them for 3 refis and they have been flawless
- Jill Z. MORGAN HILL, CA
We have worked with Lacey Sullivan for over 10 years from our first home to our second home. She always helps us obtain the loan products that suit our needs. We highly recommend her! She responds quickly to questions and concerns as well:)
- Abel V. HOLLISTER, CA
The communication at Guaranteed Rate Affinity was awesome and Lacey at all times was able to answer questions we had and available at all times Thank you Lacey!!
- Cristina G. Hollister, CA
Everything went very smooth and easy.
- Carolyn T. Gilroy, CA
Lacey & team are the absolute best. Great knowledgeable speedy service. I would highly recommend Lacey to anyone looking to purchase a house or re-fi.
- Shaneen G. Watsonville, CA
Exceptional customer service, as usual
- Jori M. Gilroy, CA
Easiest refi we have done! Our agent Lacey Sullivan is Awesome. She has helped us with 2 refis and a purchase.
- Jennifer C. Hollister, CA
The agent we worked with created a great experience. Lacey Sullivan.
- Analy Q. Hollister, CA
Very easy to work with. Especially during the pandemic
- Sara G. San Jose, CA
The process was quick and easy. Lacey was an absolute pleasure to work with. She was very responsive and always helpful.
- Dawn W. San Martin, CA
Lacey was phenomenal to work with and answered all our questions in a timely manner, even when we asked a lot of them.
- Devin C. Wildomar, CA
My loan officer did such a fantastic job. I know that obtaining a loan can be a hard and cumbersome process - but it was a breeze.
- Robin R. Morgan Hill, CA
Great service, easy transaction
- Sonny F. - Hollister, CA | Aug 2021 Hollister, CA
I have used GRA for multiple refinances that have been painless and efficient.
- David D. - MONTEREY, CA | Aug 2021 MONTEREY, CA
The attentiveness to service and the options provided by Lacey.
- Edwin B. - Morgan Hill, CA | Aug 2021 Morgan Hill, CA
Because of Lacey Sullivan. Her service is excellent! We have been working together for years and I trust her to do the very best job for me on every transaction. She is thorough in her presentation of my options, very responsive, and very easy to work with.
- Lisa B. - Morgan Hill, CA | Jul 2021 Morgan Hill, CA
Lacey was very attentive and helpful. Plus I got a great deal!
- Melaina E. - Oakland, CA | Jul 2021 Oakland, CA
Lacey Sullivan is great to work with...
- Erin G. - GILROY, CA | Jun 2021 GILROY, CA
The process was quick and easy. Lacey was an absolute pleasure to work with. She was very responsive and always helpful.
- Dawn W. - San Martin, CA | May 2021 San Martin, CA
My loan officer did such a fantastic job. I know that obtaining a loan can be a hard and cumbersome process - but it was a breeze.
- Robin R. - Morgan Hill, CA | May 2021 Morgan Hill, CA
Lacey was phenomenal to work with and answered all our questions in a timely manner, even when we asked a lot of them.
- Devin C. - South Jordan, UT | May 2021 South Jordan, UT
Everything went very smooth and easy.
- Carolyn T. - Gilroy, CA | Apr 2021 Gilroy, CA
The communication at Guaranteed Rate Affinity was awesome and Lacey at all times was able to answer questions we had and available at all times Thank you Lacey!!
- Cristina G. - San Jose, CA | Apr 2021 San Jose, CA
Easiest refi we have done! Our agent Lacey Sullivan is Awesome. She has helped us with 2 refis and a purchase.
- Jennifer C. - Hollister, CA | Apr 2021 Hollister, CA
Lacey & team are the absolute best. Great knowledgeable speedy service. I would highly recommend Lacey to anyone looking to purchase a house or re-fi.
- Shaneen G. - Watsonville, CA | Apr 2021 Watsonville, CA
Exceptional customer service, as usual
- Jori M. - San Jose, CA | Apr 2021 San Jose, CA
Very easy to work with. Especially during the pandemic
- Sara G. - San Jose, CA | Apr 2021 San Jose, CA
The agent we worked with created a great experience. Lacey Sullivan.
- Analy Q. - San Jose, CA | Apr 2021 San Jose, CA
Lacey made it easy for us
- Peter O. - Los Gatos, CA | Mar 2021 Los Gatos, CA
Lacey never sleeps apparently! Always on, always finds solutions.
- Sean R. - Gilroy, CA | Mar 2021 Gilroy, CA
The person we worked with, Lacey Sullivan, was amazing and incredibly responsive!
- Marissa V. - Gilroy, CA | Mar 2021 Gilroy, CA
Because Lacey is awesome
- Paul G. - GILROY, CA | Mar 2021 GILROY, CA
Lacey has excellent customer service
- Sandie L. - San Juan Bautista, CA | Sep 2021 San Juan Bautista, CA
Communicating every step of the process was very much appreciated, I was never left to wonder what the next step was going to be. The efficiency of ALL your staff was impecable.
- Maria H. - Gilroy, CA | Sep 2021 Gilroy, CA