What people are saying... What people are saying... Back to profile
"John Moony and his team were very attentive and helpful throughout the process. The application, approval and closing process was smooth and efficient and John was excellent. He provided clear and accurate explanations and timely responses. The entire closing took less than 90 minutes."
- David G. Portland, OR
"John Mooney went above and beyond to make my tight time-frames and keep me updated on the process. He even assisted me in getting insurance. Very smooth and efficient process."
- Abigail N. Chicago, IL
"John was great. He was very responsive and patient in answering all of our questions. We had a great experience and I would highly recommend John Moony; he was professional, responsive, and very helpful throughout the whole process. He made the financing part of the process a breeze. John was very helpful in ensuring that we were prepared for the close, walking us through documents ahead of time and letting us know what to expect."
- Paige C. Downers Grove, IL
I liked the process and those that I worked with.
- Gerald B Loud, TN
The process was professional and smooth. Everyone I came into contact with was exceptional.
- Mablene K.
John Moony seemed to answer questions before I had them! The process was professional and smooth. Everyone I came into contact with was exceptional.
- Mablene K. Orland Hills, IL
John Moony and his team were tremendous to work with on my refinance. I had a ton of questions along the way and John was great about answering each of them as well as providing me with options to consider. He's clearly a knowledgeable, straightforward and honest guy. And big thanks to his team for helping me stay organized and on track all the way to the close.
- Elizabeth K Chicago, IL
John has been there for my family during the purchase of our first home as a married couple, a refinance as rates fell and the purchase of my parents' retirement home. Through it all he and his team have communicated exceptionally well (as a business owner obtaining a home loan is not as just sending in a W2) and put my wife and I at ease. I have recommended John to several friends and clients and will continue to do so without hesitation. Thank you for all your help!
- Josh B Chicago, IL
I was in the mortgage business for over a decade. I know a lot about mortgages and loan officers. John and staff are true professionals and know what they are doing. I will be recommending them to anyone I run across who needs help with financing.
- Natalie K.
Our adviser was easy to work with and we were able to easily submit our paperwork and open requests. It was an easy process and John communicated with us along the way.
- David P.
John Moony was outstanding. Even my attorney commented that he was exceptionally responsive and knowledgeable. John was instrumental to a smooth closing. Thanks again John!!
- Michael D.
John Moony were extremely responsive, easy to work with and made the process as simple as it could be.
- Joshua N Glen Ellyn, IL
John was great to work with. He explained things clearly. He responded to calls and emails quickly. My loan was processed simply. All went very smooth. His team was on top of everything!
- Kathleen M Wheaton, IL
John Moony and team were terrific. Will recommend to anyone and everyone I can! Thanks John and Guaranteed Rate Affinity :)
- Julie G. Chicago, IL
John Moony and his team are outstanding!! They were diligent, communicative, proactive and responsive. I could not imagine a better experience.
- Sarah K. Oak Park, IL
John Moony and his team were amazing to work with. John put us at ease and answered all of our questions as first time home buyers. The team was responsive and very well organized.
- Allison K. Westmont, IL
John Moony is super responsive and very knowledgeable about lending and the logistics to get things done on time.
- Paul P. Chicago, IL
There was no comparison to the service we received with John Moony in purchasing our condo. Guaranteed Rates' professional team always responded to our questions/concerns promptly! They helped to make the loan process simple for us. We will definitely use Guaranteed Rate for all our future loan needs!
- Patrick B. Buchanan, MI
John Moony and his team were tremendous to work with on my refinance. I had a ton of questions along the way and John was great about answering each of them as well as providing me with options to consider.
- Elizabeth K. Chicago, IL
John Moony is the best! Very helpful and reliable.
- Louis Y. La Grange Park, IL
Fast, easy, professional and good rates. I liked the mostly online process!
- Ryan N. Western Springs, IL
I was in the mortgage business for over a decade. I know a lot about mortgages and loan officers. John and staff are true professionals and know what they are doing. I will be recommending them to anyone I run across who needs help with financing.
- Natalie K. Mchenry, IL
What an amazing experience from start to finish. My husband and I initially started with another lender but eventually left them due to their lack of urgency and consistency. Two weeks after we put in our offer we were referred over to John Moony. The difference was like night and day. John and his team took their time to explain the process to us and answer any questions we had as first time home buyers. He also got us a lower rate than what we were quoted by our initial lender.
- Kara S. Sleepy Hollow, IL
Our adviser was easy to work with and we were able to easily submit our paperwork and open requests. It was an easy process and John communicated with us along the way.
- Jaime D. Chicago, IL
John Moony was outstanding. Even my attorney commented that he was exceptionally responsive and knowledgeable. John was instrumental to a smooth closing. Thanks again John!!
- Michael D. Bolingbrook, IL
John and his team ensured that my loan went through as quickly as possible given concerns with the condo association board and were wonderful about proactively explaining any delays/concerns and just general items I might be curious to know. I would absolutely work with this team again on my next loan and recommend them to anyone I can.
- Jennifer Y. Chicago, IL
John and his team have provided excellent guidance throughout the loan application process. They were excellent in communicating with me, my agent and attorneys involved.
- Solomon B. Chicago, IL
As a first time buyer I had no idea of what the process was going to be and you guys made it so clear and easy Thank you!
- Christophe C. Hoffman Estates, IL
If my family and I need another loan we would definitely reach out to you guys again. It was quick, easy, and everyone was easy to talk to.
- Lucas H. Hoffman Estates, IL
John Moony was an excellent representative for your company. He explained the process easily, patiently answered my questions and demystified the mortgage gauntlet. Your online mortgage steps made all the document gathering manageable. Thank you!
- Todd B. Chicago, IL
The entire loan process everybody was polite, knowledgeable and willing to assist us at anytime we had questions.
- Natalie W. Wymouth, IL
John Moony and his team were exceptional partners in my first homebuying experience. I would highly recommend them to anyone seeking mortgage lending options.
- Traci M. Chicago, IL
Our experience couldn't have been better. Everyone we dealt with was extremely knowledgeable and friendly. It made a stressful experience seem easy. We would be hard pressed to find anyone who is as good as John Moony at his job. He was outstanding. Our family is very thankful for all of your company's help along the way.
- Daniel L. Chicago, IL
John Moony & his team were great! Patient, quick to respond to questions. Excellent experience.
- Rebecca F. Oak Park, IL
My Loan officer John Moony, and his professional staff were wonderful to work with. They all made a very important and complex process as easy as it could be. I am extremely happy to have worked with them all and appreciated all their work and dedication to make my home purchase possible and pleasant.
- Christine M. Elk Grove Village, IL
John Moony was awesome and made the experience so easy and seamless. Not sure if there are other brokers like him but in our experience he was top notch!
- Sean K. Niles, IL
Wonderful people to work with. Always willing to help and answer questions
- Jacob K. East Peoria, IL
Fast, clear directions. Great support from John Moony and his team
- David G.
Simple process, and good people to work with.
- Phillip L.
I was able to get a loan at a downpayment that other lenders weren't able to offer me.
- Sarah F.
Your team made the whole process easy and painless. Great clear communication.
- Veronica G.
very helpful with first time home buyer. Answered all my questions.
- Melissa L. Chicago, IL
John was great to work with. He explained things clearly. He responded to calls and emails quickly. My loan was processed simply. All went very smooth. His team was on top of everything!
- Kathleen M Chicago, IL
I was impressed by the amount of support and availability from John to answer all my questions, explain the overall process, and his patience to dive into detailed answers to all my inquiries and concerns during the entire process. I appreciate the fact that Guaranteed Rate Affinity puts an emphasis in educating their clients.
- Dimitiris C Chicago, IL
John Moony were extremely responsive, easy to work with, and made the process as simple as it could be.
- Joshua N Chicago, IL
John Moony and his team are outstanding!! They were diligent, communicative, proactive and responsive. I could not imagine a better experience.
- Sarah K Chicago, IL
John Moony and team were terrific. Will recommend to anyone and everyone I can! Thanks John and GRA :)
- Julie G Chicago, IL
I want to say I'd recommend clients to my lender, but I wanted to work more with him specifically, and not the other 5 people on his team who I had no idea who they were and lacked communication.
- David L Chicago, IL
Thanks John and team - that was a good, quick experience!
- John M Chicago, IL
John Moony is super responsive and very knowledgeable about lending and the logistics to get things done on time.
- Paul P Chicago, IL
Easy to use online applications and personal service!
- Paula V Chicago, IL
Amazing way to work, while quicken loans has a bunch of crazy irresponsible kids you guys has a real team of serious competent people! Many Tks!
- Esperanza N Chicago, IL
So easy every step of the way. Very great communication from everyone on the team. Emails were responded to even on weekends which was a great surprise. No pressure atmosphere to close. We had to finish a remodel and guaranteed rate was more than accommodating. The online uploading to secure drop box of documents is my favorite feature of their process. On top of all that closing was done in our home with a notary and the loan closed and money funded into our account in 3 business days after signing all the documents. Couldn't speak highly enough about this company and its employees.
- Jameson M Chicago, IL
Kept us well informed throughout the process, went above and beyond to clear questions and get information needed
- Brian H Chicago, IL
They went above and beyond to service the client.
- Thomas H Chicago, IL
Great customer service always answerd my question in a timely matte.
- Angelica A Chicago, IL
Well organized process
- Robert B Chicago, IL
Very unhappy with the underwriting process and overall service
- Daniel I Chicago, IL
Professional staff that helps you understand the process and answers questions in a timely manner.
- Nicholas B Chicago, IL
John Moony was the best LO I've ever worked with. He was quick, efficient, and made the process of closing on our first home in Chicago as seamless as we could've ever hoped for. Give that man a raise!!
- Jacob C Chicago, IL
I had a pleasant experience with GRA overall, and it is the second time I have decided to do business together. Some constructive feedback that I would like to pass along is the following: When you are presenting the client your initial estimates, then your revised estimates, and ultimately the final closing costs, I would recommend to take the time to explain to your client why the numbers are different or change along the way. What numbers changed and why. I was presented the final version of my closing costs which had doubled from the prior estimates without any initial explanation as to why or how. I had to email and then call to figure it out. I would have appreciated a proactive approach where you could have preempted me about the difference, what happened, why those line items (property taxes and attorneys fees) were estimated differently, or maybe missed the mark, etc. I understand they are estimates, but giving that extra explanation and setting expectations ahead of time when a big increase is coming would definitely help. Clients pay attention to that bottom line number and when that increases significantly, usually they get anxious or frustrated and try to immediately call you for explanations. Some proactive communication and answers to that would go a long way! Thank you for assistance through the process!
- Dimitrious C Chicago, IL
Everyone was awesome
- Michael K Chicago, IL
I think we got a good mortgage and it was easy to upload documents and get approved but I would have liked things explained a little more step by step with discussions. There were a lot of big block form emails with lists of documents. I would have liked to spend more time going over the closing disclosures each time instead of just having everything sent for esignature with an email saying “get this back to us ASAP!” I know time is of the essence but it made it feel difficult to ask questions about what we were signing and what each number meant. I would still recommend guaranteed rate because I feel like they are reputable vs other lenders especially for Chicago condos. But I did feel like people were assuming I understood things I didn’t necessarily understand as a first time buyer and flying along without us.
- Shannon K Chicago, IL
John Moony and his team are fabulous
- Eric C Chicago, IL
Fair rates and quick, constant communication.
- Corey K Chicago, IL
John Moony is the best!
- Sarah K Chicago, IL
Nobody is perfect - on occasion it seemed like the left hand was not communicating with the right hand - Because I'm self-employed I had a lot of hoops to jump through
- Thomas F Chicago, IL
Communication and Consideration
- Todd B. CHICAGO, IL
My loan officer - John Moony, is the only reason i would use GRA again
- Kevin B. FALCON HEIGHTS, MN
Service was great from the moment I reached out to refinance.
- Paul M. Chicago, IL
Very responsive to any request, really worked diligently to mak
- David O. Las Vegas, NV
James and his team did a phenomenal job throughout the entirety of the process. They were always responsive and available to answer questions or walk me through how to do something.
- Marcus C. Chicago, IL
John Mooney and his team were excellent and the service received was amazing.
- Campbell B. Dyer, SC
Very easy to work with in thorough in their work as a team.
- John B. Libertyville, IL
Responsive and helpful
- Kelly F. Palmetto Bay, FL
It was a very smooth process with John Mooney. He was very clear and always answered my questions. I am very please with him and his team.
- Muhammad R. Bolingbrook, IL
I have already recommended you to a friend based on past experience and had just as good of an experience this time.
- Molly S. Chicago, IL
Please reference my recommendation for John Mooney.
- Kyle S. CHICAGO, IL
John Moony and his team were so helpful during this process! This was my first time buying a home and they made the process so easy to navigate and were always there to answers questions.
- Sarah S. CHICAGO, IL
John Moony and his team are like unicorns. Because of their experience and expertise, they get things done that other places can’t. It’s truly magical. :)
- Jill A. Chicago, IL
Agent was quick to respond to any question or circumstance.
- Glenn P. Madison, OH
Great service, phenomenal communication
- David K. WINSTON SALEM, NC
quick close, responsive team and great rate.
- Ashley C. CHICAGO, IL
excellent service from my mortgage servicing team
- Michael P. MUNSTER, IN
The process was very smooth. The whole process was very transparent.
- Heather B. RIVER FOREST, IL
Quick response times every time there was an issue or question to address.
- Christian G. GURNEE, IL
John is my go to for mortgages. I even recommended my brother to him. He explains things well and makes himself available.
- Diane C. CHICAGO, IL
Excellent response time and follow up.
- Timothy C. MELROSE PARK, IL
Good follow up. Good rates. Very smooth process.
- Allan W. | Mar 2021 Hilton Head Island, SC
Outstanding customer service experience.
- Linda S. LOMBARD, IL
refinance went great covid protections were good.
- Michael B. BOLINGBROOK, IL
THey're always great to work with - John and his team
- Benjamin Z. CHICAGO, IL
The entire team was very attentive to my needs, worked quickly to meet my deadlines and kept me looped in every step of the way
- Yesenia L. BERWYN, IL
John Moony (and team) are the best! Always respond quickly and kept us up to date for every step. Other banks told me my self-employment status would be a challenge, but John's expertise in the business guided us the entire way. Couldn't be happier with our experience.
- Amy W. CAPE CORAL, FL
The team was so great and easy to work with. They were very responsive and answered all my questions very quickly
- Jenna A. Chicago, IL
Awesome people that I worked with and they were very willing to help. Absolutely loved working with them.
- Jonathan L. Elgin, IL
John Moony and his team are fantastic!
- Robert S. Libertyville, IL
Overall we had an amazing experience, it was a true pleasure working with John & his team.
- Nikole K. Los Angeles, CA
Good service especially from John Moony
- Marissa G. Chicago, IL
John Moony (and team) was one the best parts of our home buying process. He made things as simple and easy on us as possible, and took the stress of the loan/mortgage away.
- Jeff K. Park Ridge, IL
Excellent service and communication throughout the process.
- Alex D. Chicago, IL
Very responsive and easy to work with.
- Robert C. La Grange, IL
They were easy to work with; organized
- Janice S. Garner, NC
Great service, expertise, knowledge, and rates.
- William C. Hinsdale, IL
Great service, knowledge, expertise, and rates!
- William C. Hinsdale, IL
John Moony was always very easy to reach/quick to respond to questions. Entire process was very smooth and easy
- Tyler B. - Richmond Heights, MO | Aug 2021 Richmond Heights, MO
Great service, use of technology and human reminders.
- Stefan G. - Hinsdale, IL | Aug 2021 Hinsdale, IL
Excellent, responsive service throughout
- Stefan M. - Chicago, IL | Jul 2021 Chicago, IL
From initial contact to closing great communication, knowledge…the total process was seamless
- Robert W. - Exton, PA | Jun 2021 Exton, PA
They were very hands on and helpful throughout the whole process.
- Alexandra P. - Mount Prospect, IL | Jun 2021 Mount Prospect, IL
Good service especially from John Moony
- Marissa G. - Chicago, IL | May 2021 Chicago, IL
Great service, knowledge, expertise, and rates!
- William C. - Downers Grove, IL | May 2021 Downers Grove, IL
Great service, expertise, knowledge, and rates.
- William C. - Downers Grove, IL | May 2021 Downers Grove, IL
Great Service
- Frank M. - Chicago, IL | May 2021 Chicago, IL
John Moony (and team) was one the best parts of our home buying process. He made things as simple and easy on us as possible, and took the stress of the loan/mortgage away.
- Jeff K. - Chicago, IL | May 2021 Chicago, IL
Very responsive and easy to work with.
- Robert C. - La Grange, IL | May 2021 La Grange, IL
Excellent service and communication throughout the process.
- Alex D. - Memphis, TN | May 2021 Memphis, TN
They were easy to work with; organized
- Janice S. - Garner, NC | May 2021 Garner, NC
Awesome people that I worked with and they were very willing to help. Absolutely loved working with them.
- Jonathan L. - Elgin, IL | Apr 2021 Elgin, IL
The team was so great and easy to work with. They were very responsive and answered all my questions very quickly
- Jenna A. - Chicago, IL | Apr 2021 Chicago, IL
John Moony is the best!
- Sarah K. - Oak Park, IL | Apr 2021 Oak Park, IL
Overall we had an amazing experience, it was a true pleasure working with John & his team.
- Nikole K. - Encino, CA | Apr 2021 Encino, CA
Good follow up. Good rates. Very smooth process.
- Allan W. - Hilton Head, SC | Mar 2021 Hilton Head, SC