What people are saying... What people are saying... Back to profile
My loan officer, Joel Ralph, and her team were very patient and thorough throughout the entire process! Couldn't be happier to be in our new home!
- Brandon P Torrington, CT
Joel and her team were amazing. My deal was complicated and required a quick close and they got it done when other company's couldn't. They worked hard and made the process virtually stress free. I will never use another company!
- Krista M. Granby, CT
Joel Ralph was an amazing loan officer and our underwriter Lyne was great! Guaranteed Rate Affinity made the loan application process seamless and easy. After having a frustrating experience with our mortgage company buying our first home, it was a breath of fresh air having GRA there to help us buy our second. Will definitely recommend!
- Laurie D Farmington, CT
I could not have done this without Joel Ralph! She was the BEST! Kind, considerate and PATIENT! Joel went above and beyond for me. Will definitely recommend her to anyone and everyone I know that wishes to purchase a home!
- Heather D Bristol, CT
Service personnel were respectful, patient, attentive, professional - in a word, 'customer friendly.'
- Valerie O.
Joel Ralph was amazing during this process, kept me informed about every step during the loan process and provided amazing customer service!
- Natalie N.
Joel Ralph and her team were awesome!!! This was our first home purchase and we were on a tight timeline to close. Joel and her team were patient, kept us informed at all checkpoints, responsive to our questions and met out timeline. They were awesome!!!
- Jeffrey R. Collinsville, CT
We went through a lot during the process. There were a lot of different directions that we were being pulled in. But in the end the team stuck with us and helped us push through by helping to push back when needed, reaching out to our POCs to get stuff from them and even helped us through some tears.
- Kristina S. Woodbury, CT
Very easy to work with. Agent on demand when I needed help.
- Erin D. West Simsbury, CT
I liked the e-filing and the ability to do most things online. The electronic interface is great. There were a few issues along the way with them not responding to my insurance and timing complications with the approvals, but otherwise, it was good.
- Alix D. WEST HARTFRD, CT
overall it went well, I got a good rate. My only suggestion for improvement is that communication could be more clear. The process generated lots of emails to me... some from humans, some from an algorithm. It was not always clear what was expected of me, if anything, when I got the messages. Once I ignored a message for several days because the message title was confusing and I thought it asked me to do something I had already done.
- Mark B. Avon, CT
They got me a great rate! And, I really trust Joel Ralph.
- Deborah F. Avon, CT
Complicated but it eventually got done. Last minute request.
- Craig W. Goshen, CT
Joel Ralph was fantastic at locating the best product for us. She was professional, swift and reachable.
- Robert J. West Simsbury, CT
Great service than expected
- Jun Ho K. Avon, CT
Excellent staff, friendly, helpful
- David D. Bristol, CT
Process was simple and loved the flash close process
- Charles M. Plymouth, CT
Agent was great at going above and beyond to get me the best rate, extend things given the corona chaos (without penalty), waive appraisals etc. Communication with person putting closing disclosures/estimates together was slightly more time consuming trying to understand the numbers (admittedly, I'm a numbers guy and its my nature to understand every number), but overall extremely happy.
- Dominic D. EAST HAMPTON, CT
They got us a very good interest and a higher amount in the pre-approved process
- Julio R. Wallingford, CT
Online pre-closing process was easy to complete, we received answers to our questions promptly along the way
- Aaron Z. Canton, CT
Joel was available 24/7 to answer any questions concerns in the process
- Kayleigh C. BURLINGTON, CT
They went above and beyond in customer service and the speed at which I got my mortgage
- Asia M. NEW FAIRFIELD, CT
Because I trust Joel Ralph and I have gotten the best rates with Guaranteed Rate Affinity.
- Nathan M. AVON, CT
Everyone responded quickly and thoroughly to my emails and questions.
- Adriana V. PLYMOUTH, CT
They were wonderful, got me the lowest interest rate they could. Was very pleasantly surprised
- Joseph W. TORRINGTON, CT
Joel Ralph was very helpful and patient.
- Eugene P. | Mar 2021 Bloomfield, CT
Friendly competent customer service with lots of messaging notifications
- Jeffrey C. | Mar 2021 East Granby, CT
It was easy to get all the paperwork done.
- Alison L. | Mar 2021 West Hartford, CT
Easy process well explained
- Kevin B. HARWINTON, CT
The team was great and explained everything so I understood the process.
- Ronald H. Plymouth, CT
Very smooth professional experience.
- Jeffrey D. - Jackson Heights, NY | Aug 2021 Jackson Heights, NY
Since day one Joel Ralph treated like family. I have worked with different lenders in the past but never like Joel Ralph, she took her time to answered all my questions and give me best options for the loan. I am very grateful for everything that Joel Ralph and her team did for me to get my house.
- Jacqueline R. - Jamaica, NY | Jul 2021 Jamaica, NY
Highly recommend, never give perfect scores
- Robert B. - Newington, CT | Jul 2021 Newington, CT
At first I was just getting into home ownership and was having a few problems on biding and lossing hope on not getting what I wanted but as time went on bingo, the perfect house.
- Deborah H. - New Britain, CT | Jun 2021 New Britain, CT
Excellent, quick service!
- Andrea S. - Wabasha, MN | Apr 2021 Wabasha, MN
The team was great and explained everything so I understood the process.
- Ronald H. - Newington, CT | Apr 2021 Newington, CT
Joel Ralph was very helpful and patient.
- Eugene P. - Bloomfield, CT | Mar 2021 Bloomfield, CT
Friendly competent customer service with lots of messaging notifications
- Jeffrey C. - Canaan, CT | Mar 2021 Canaan, CT
It was easy to get all the paperwork done.
- Alison L. - West Hartford, CT | Mar 2021 West Hartford, CT