What people are saying... What people are saying... Back to profile
everything went as planned and within the estimated time frame, in addition, the rate and costs involved also exceeded expectations.
- Milton R. AYER, MA
Smooth process, easy to use system and excellent service.
- Kay Vern K. READING, MA
I would like to highlight the outstanding service level of the loan officer Jenifer Pintos who guided me through the process very smoothly
- Dmitry B. LEOMINSTER, MA
Jen Pintos and her team were outstanding to work with for my refinance.
- Paul W. | Mar 2021 Lynnfield, MA
They were very responsive and Jen as delightful to work with.
- William A. | Mar 2021 Westford, MA
People: Jen is a great customer advocate. She was transparent about what should could do for us, and kept us informed throughout the process. Additionally she is always just a phone call away - just like a friend. It is always a pleasure to interact with her. Technology: The technology tools were of great assistance throughout the process - right from the application, to providing documentation / completing checklists, and finally the rapid closing tool. Loved them all. Rate: Got a great APR
- Avinash K. | Mar 2021 Boxborough, MA
Easy to work with; received a good rate.
- Jill F. | Mar 2021 Winchester, MA
I have a great experience to work with Jen Pintos on my recent purchase a new house
- Vi N. | Mar 2021 Haverhill, MA
As a first time home buyer. Everything went very smooth.
- Richard H. | Mar 2021 Lowell, MA
Great Service provide by Jen Pintos
- Nilaykumar D. READING, MA
No complaints, everything went as smooth as could be expected and then some. Several times I found myself asking, "No, seriously, what's the catch?" and there were no catches.
- Duane M. NORTH ANDOVER, MA
They were available when we needed them and answered all of our questions.
- Sarah K. Chelmsford, MA
Jen Pinto was a pleasure to work with. She was attentive and responded well. I would recommend her to others.
- Vezna S. Revere, MA
good customer service, easy platform
- Sebastian K. Somerville, MA
customer service; ease of execution; great rate
- Cory M. Somerville, MA
Great customer service and good online platform.
- Sebastian K. Cambridge, MA
Clear communication and transparent procedure
- Ruben G. Chelmsford, MA
I was provided guidance and updates throughout every phase of the process. She was always quick to respond. The ability to track changes and upload docs securely
- Diane D. West Townsend, MA
Efficient, favorable rate, customer friendly
- S Brendan C. Lincoln, MA
My loan office Jen Pintos and her entire team were very helpful and kind every step of the way.
- Margaret G. Whitman, MA
Everyone was awesome all around! Jen Pintos in particular was GREAT, 10 stars! My wife and I were just confused a bit by the tedious need to keep uploading particularly our bank statements; it seemed that your company should've just had a 'direct view' to our bank accounts since we 'added' those accounts on TransferSafe to begin with. There were also a LOT of emails flying around, but it was GREAT to have everything summarized as 'TO DO's on TransferSafe for what my wife and I had to do as we progressed.
- Aaron M. Woburn, MA
Because my experience with GRA has been quite satisfactory over the last year I have worked with them.
- Satrajit R. Chelmsford, MA
Process was fairly simple and had an excellent team to work with
- Jacob B. - Tyngsborough, MA | Aug 2021 Tyngsborough, MA
Great support and responsiveness at all times
- Maria V. - Reading, MA | Aug 2021 Reading, MA
Very friendly and helping by all means to fill your dreams
- Prem L. - Leominster, MA | Jul 2021 Leominster, MA
I would recommend a friend I know to use Guaranteed Rate because Jen Pintos was very communicative and clear in every step of the process. When we ran into some confusing bits with self employment income and MassHousing she walked us through each step and kept us informed.
- James L. - Quincy, MA | Jul 2021 Quincy, MA
I worked with Jen Pintos and she responded to all of my questions!
- Leslie C. - Nashua, NH | Jun 2021 Nashua, NH
The team is wonderful
- Santosh D. - Malden, MA | Jun 2021 Malden, MA
Jennifer Pintos was a fantastic business consultant. She quarterbacked the entire process and made the transaction go smoothly even when there were bumps in the road caused by my attorney. She outlined and prepared me for the mortgage process, she was an excellent liaison between her underwriting team and me. She explained what documents were needed and even went so far to walk me through technical challenge I had downloading documents on my banks website. She was a consummate professional who treated me very well and I plan to send her referrals when the event presents itself.
- Patricia M. - Reading, MA | Jun 2021 Reading, MA
My loan office Jen Pintos and her entire team were very helpful and kind every step of the way.
- Margaret G. - Weymouth, MA | May 2021 Weymouth, MA
Excellent service!
- Paul W. - Lynnfield, MA | May 2021 Lynnfield, MA
Because my experience with GRA has been quite satisfactory over the last year I have worked with them.
- Satrajit R. - Burlington, MA | May 2021 Burlington, MA
They were available when we needed them and answered all of our questions.
- Sarah K. - Arlington, MA | Apr 2021 Arlington, MA
Jen Pinto was a pleasure to work with. She was attentive and responded well. I would recommend her to others.
- Vezna S. - Revere, MA | Apr 2021 Revere, MA
customer service; ease of execution; great rate
- Cory M. - SOMERVILLE, MA | Apr 2021 SOMERVILLE, MA
good customer service, easy platform
- Sebastian K. - Somerville, MA | Apr 2021 Somerville, MA
Great customer service and good online platform.
- Sebastian K. - Somerville, MA | Apr 2021 Somerville, MA
Clear communication and transparent procedure
- Ruben G. - Chelmsford, MA | Apr 2021 Chelmsford, MA
I was provided guidance and updates throughout every phase of the process. She was always quick to respond. The ability to track changes and upload docs securely
- Diane D. - Concord, MA | Apr 2021 Concord, MA
Efficient, favorable rate, customer friendly
- S Brendan C. - Lincoln, MA | Apr 2021 Lincoln, MA
Jen Pintos and her team were outstanding to work with for my refinance.
- Paul W. - Lynnfield, MA | Mar 2021 Lynnfield, MA
Very easy online process Loan officer was very accessible at all times to clarify doubts.
- Elizabeth A. - Andover, MA | Mar 2021 Andover, MA
They were very responsive and Jen as delightful to work with.
- William A. - Westford, MA | Mar 2021 Westford, MA
Easy to work with; received a good rate.
- Jill F. - Winchester, MA | Mar 2021 Winchester, MA
As a first time home buyer. Everything went very smooth.
- Richard H. - Tyngsboro, MA | Mar 2021 Tyngsboro, MA
People: Jen is a great customer advocate. She was transparent about what should could do for us, and kept us informed throughout the process. Additionally she is always just a phone call away - just like a friend. It is always a pleasure to interact with her. Technology: The technology tools were of great assistance throughout the process - right from the application, to providing documentation / completing checklists, and finally the rapid closing tool. Loved them all. Rate: Got a great APR
- Avinash K. - Westford, MA | Mar 2021 Westford, MA
Excellent communication.
- Mark G. - Belmont, MA | Mar 2021 Belmont, MA
The officers were very professional and caring.
- Nungshitula J. - Dracut, MA | Sep 2021 Dracut, MA
Great experience and results
- Amanda W. - Hanover, MA | Sep 2021 Hanover, MA
Excellent experience from start to finish, very communicative and prompt with outstanding customer service.
- Amanda W. - Hanover, MA | Sep 2021 Hanover, MA