What people are saying... What people are saying... Back to profile
Our loan officer, Andy House, was professional and responsive. I'm sure he is extremely busy but he always found time to answer our questions and provide excellent customer service. I am happy to provide his name and number to family and friends based on my experience. I am also a mortgage professional so I have extremely high expectations and they were exceeded at every opportunity! Thank you Andy!
Amazing service and attention to detail as always. Great communication for updates too! We've trusted him entirely since 2006!
It was a very pleasant experience. Andy House took care of everything. If I would ever need to get a loan again I would go to Guarantee Rate for sure.
- Jeffrey S. SAINT PETERS, MO
Andy House was Great! he had everything ready when it was needed to be done. Which allowed us to close when we wanted too!
- James B. WENTZVILLE, MO
Andy House and his team were fantastic. They explained everything very well, they made the process as smooth as possible, they worked closely with my relator and insurance company. It was a truly wonderful experience. I did give them kudos at Zillow, Trulia, and Realtor.com along with my agent.
- Michelle L. Lake Saint Louis, MO
Andy House and the entire staff I worked with were incredible, so very professional, efficient and helpful in everyday! I would definitely recommend Andy House to all my family and friends the next time they are looking for lending services. Great job Andy!
- Michele C. Wildwood, MO
Amazing service and was a very easy process to buy a house. Definitely would recommend them to anyone
- Jeremy N.
I felt they met my needs and made me feel comfortable every step of the way.
- Erin T. Florissant, MO
The experience I had with this company was outstanding.
- Keith W. SAINT LOUIS, MO
Andy was always very responsive to all of our questions.
- Theresa C. O Fallon, MO
Guaranteed Rate Affinity made it very easy applying for loan
- Darin E. Wentzville, MO
Overall everything went well
- Tusaret E. Troy, WA
Excellent response time to calls and questions, and went above and beyond what was necessary to insure the closing on my house went smoothly.
- Zekia H. Saint Louis, PA
Friendly, informative, prompt & courteous service. Exactly what I was looking for in a lender
- Kimberly W. Saint Louis, MO
VERY HAPPY
- Jessica G. Saint Peters, MO
They were very helpful and fast on everything.
- Taylor M. Saint Louis, MO
Easy to work with. Smooth process.
- Daniel F. LAKE ST LOUIS, MO
The team helped us every step of the way despite unprecedented challenges and a situation that changed day to day (Covid-19).
- Jason S. SAINT LOUIS, MO
Andy and Heather and all the other representatives that I came in contact with were pleasant and willing to answer my questions. If unavailable at first, they promptly returned my call or email. It was a truly good experience working with them.
- Chantel H. SAINT LOUIS, MO
Andy House was very patient and took time to explain the why of the process .
- Gloria B. Florissant, MO
Overall a great experience. I felt very informed of all information and the closing process was truly easy on our end.
- Michael F. Dardenne Pr, MO
Quick process, fast response time from Andy
- Keris S. Saint Louis, MO
Andy and the team are on top of it. Linda, Heather and of course Andy. Quick responses to questions and requests, everyone is professional and yet friendly. Andy gave me some very sound advice on an issue that I brought up to him.
- Robert K. Ballwin, MO
They worked hard to give me the best rate possible and pleasant to work with.
- Melody L. SAINT PETERS, MO
The team was a pleasure to work with. Highly communicative, clear and kind.
- Nicole C. SAINT LOUIS, MO
They kept the process relatively simple.
- David P. WRIGHT CITY, MO
Excellent customer service with fast response time.
- Brandon K. FESTUS, MO
Very easy to work with. Made re-financing easier than imagined.
- Christopher P. CALIFORNIA, MO
I am self-employed, so getting a mortgage isn't always a simple project, but Andy made the process very smooth.
- Daniel H. SAINT CHARLES, MO
I gave 10, because my experience with everyone excellent. Heather was kind and very professional and helpful to work with.
- Jhonny L. | Mar 2021 SAINT PETERS, MO
I got excellent service from my LO, Laura Strawbridge and the processing/closing team. I also feel like I got a great rate.
- Carole M. | Mar 2021 CHESTERFIELD, MO
Andy was very easy to work with and walked us through every step of the process
- Travis R. | Mar 2021 Saint Charles, MO
They were excellent in terms of service and safety.
- Jason S. | Mar 2021 SAINT LOUIS, MO
Very attentive, thorough, and timely.
- Melissa H. MARYLAND HEIGHTS, MO
Attentive, thorough, made the process easy
- Taylor T. WRIGHT CITY, MO
Everyone is very helpful and very nice to work with.
- Starr G. BALLWIN, MO
Easy process and excellent customer service kept me informed throughout
- Jacob W. SAINT CHARLES, MO
I was very happy with the service provided. Everything was explained clearly and I was able to get ahold of staff if I ever had questions.
- Jamie H. SAINT LOUIS, MO
Great communication thru the whole process by the whole time. Answered all the questions I had effectively and timely. I felt they just really took care of me
- Alexander K. TROY, MO
Excellent customer service, ease of process
- David T. Wentzville, MO
Andy is a great person that goes out of his way to make things happen.
- David C. O Fallon, MO
Very helpful through the entire home loan process
- Sean W. Florissant, MO
Fantastic patience and immediate service.
- Barbara P. Dardenne Pr, MO
Everyone I worked with was wonderful. They got me a great rate.
- Gretchen R. Maryland Heights, MO
Great people work with
- Armand G. - Old Monroe, MO | Aug 2021 Old Monroe, MO
Everything went very smooth, process was easy, quick response time
- Teri M. - Foristell, MO | Jul 2021 Foristell, MO
Because they kept me informed every step of the way through the process, their online portal is easy to use and I always knew what I needed to do or provide.
- Susan B. - Bridgeton, MO | Jul 2021 Bridgeton, MO
Andy worked so hard to give me the best loan and interest possible!
- Janice C. - Grover, MO | Jul 2021 Grover, MO
Andy House and Heather Mayfield were instrumental in getting us through the loan process. The online portal system that GRA has is easy to use, and I knew what was going on throughout the entire process. The Flash closing is GREAT! And both Andy and Heather called later that day to check on us to see if we needed anything. Superb experience!
- Scott L. - Florissant, MO | Jun 2021 Florissant, MO
Everyone I came in contact with was very helpful and patient in explaining every step in the process.
- Gayle K. - Overland, MO | Jun 2021 Overland, MO
Everything went so smoothly!
- Theresa B. - Saint Charles, MO | Jun 2021 Saint Charles, MO
We were very pleased with the guidance and help. Even when Andy House was unavailable, one of his colleagues was on it right away to advise us.
- Gary R. - St. Louis, MO | May 2021 St. Louis, MO
Excellent customer service, ease of process
- David T. - Wentzville, MO | Apr 2021 Wentzville, MO
Andy is a great person that goes out of his way to make things happen.
- David C. - O Fallon, MO | Apr 2021 O Fallon, MO
Very helpful through the entire home loan process
- Sean W. - Maryland Heights, MO | Apr 2021 Maryland Heights, MO
Very professional.
- Douglas B. - Saint Louis, MO | Apr 2021 Saint Louis, MO
Everyone I worked with was wonderful. They got me a great rate.
- Gretchen R. - Maryland Heights, MO | Apr 2021 Maryland Heights, MO
Fantastic patience and immediate service.
- Barbara P. - Derby, KS | Apr 2021 Derby, KS
I gave 10, because my experience with everyone excellent. Heather was kind and very professional and helpful to work with.
- Jhonny L. - Saint Peters, MO | Mar 2021 Saint Peters, MO
Andy was very easy to work with and walked us through every step of the process
- Travis R. - Saint Louis, MO | Mar 2021 Saint Louis, MO
They were excellent in terms of service and safety.
- Jason S. - Saint Louis, MO | Mar 2021 Saint Louis, MO
They were able to process the loan quickly.
- Andrew M. - Saint Charles, MO | Sep 2021 Saint Charles, MO
Very efficient and professional
- Dierra J. - Saint Louis, MO | Sep 2021 Saint Louis, MO
The ease of applying and communication
- Prishell O. - Florissant, MO | Sep 2021 Florissant, MO
Because they provided excellent customer service
- Grant S. - Saint Peters, MO | Sep 2021 Saint Peters, MO