“Natasha Robinson is amazing! She worked so hard around the clock for me and my family so that we could close in short period of time. She was very competent, professional and easy to work with. I felt like I - along with my needs and wants mattered to her.”
Glen M. - Chicago, IL
“During my time trying to obtain a home loan, I had 3 loan officers. Natasha and her team are extremely professional and know what they are doing! They are extremely responsive and I couldn't have been any happier with the service I received. Thank you for making our dream a reality and getting our family into our new home in time for the holidays!”
Roberto R. - Chicago, IL
Natasha Robinson was the best loan officer I ever had. She pays attention to every details and keeps her clients in the loop every step of the way.
Jennifer J. - Chicago, IL
Natasha was phenomenal from the start to the very end. I had a very difficult seller and complex deal. She answered all my questions and was able to walk me and my family through every step. I never felt like I was bothering her. Hands down would recommend her and her whole team anytime someone is looking for home loan products.
Tracie C. - Chicago, IL
Natasha’s friendly customer care and dedication of getting the job accomplished impressed us the most.
Helen D. - Chicago, IL
Natasha was willing to research products for down payment assistance even though I closed a 203k loan. I can honestly say that the entire team worked cohesively to help close my deal! They were superb! I would recommend Guaranteed Rate to anyone trying to close a renovation loan--very quick and very knowledgeable staff. Very impressed.
Ashley L. - Chicago, IL
Natasha Robinson! Omg keep her and have her train your new officers. She was phenomenal start to the very end. I had a very difficult seller and complex deal. She answered all my questions and was able to walk me and my family through every step. I never felt like I was bothering her. Hands down would recommend do her and her whole team anytime someone is looking for home loan products
Tracie C. - Chicago, IL
“Natasha and her team made the process easy. Everyone was very helpful and pleasant! I would definitely use their services again in the future!”
Nanaia K. - Chicago, IL
Natasha Robinson was great to work with during my loan process!
Cesar R. - Chicago, IL
This was one of the best experiences I have ever had when conducting business. Natasha was great, always accessible and explained the process every step of the way. She worked extremely hard and always kept me in the loop about any perspective setbacks and additional potential credits. It was a very pleasant experience!
Kenyon G. - Chicago, IL
Natasha and her Team made me feel like family.
Tiana H. - Chicago, IL
My loan representative, Natasha Robinson was a true joy. She explained everything thoroughly, and helped me very patiently all throughout the process.
Jennifer K. - Chicago, IL
Natasha was very helpful through my home buying process, being that this was my first experience with buying a home. She answered all of my questions and further explained all uncertainties. She and her entire staff always responded in a timely manner, and even addressed my after hour calls and emails. To top it off, they were very personal throughout this entire process, and I appreciated that so much.
Jasmin W. - Chicago, IL
Everyone was great especially Natasha and Makena, but everyone was great. Thanks for everything!
Sheila S. - Chicago, IL
It was such a pleasure working with Natasha and her team. They made it so easy for me to obtain my home loan. When I thought there was no hope Natasha made me feel different. Thank you!
Kimberly S. - Chicago, IL
You guys were quick and efficient I would recommend you to anyone that is looking to refinance. Thank you for everything!
Joaquin Z. - Chicago, IL
Natasha and team were amazing, helping us close quickly. The professionalism she and the team demonstrated was unparalleled. I will definitely go to Natasha for my mortgage needs in the future!
Malcolm A. - Chicago, IL
Natasha Robinson and staff were extremely polite and responded to my questions (even the dumb ones) quickly and thoroughly. Very good experience!
Janis M. - Chicago, IL
Natasha Robinson and her team made this process seamless! Her knowledge of this field is extensive and it really helped move the process along smoothly. I would definitely recommend GR to friends. Natasha and her team have already closed deals for friends I have recommended to her. Thank you! Best loan experience I've had thus far.
Tiana M. - Chicago, IL
Natasha Robinson my loan officer was there for me the whole time when every I needed her. She and her team made this process as easy as it can get. I was told by my friends I was lucky I told them no I had a good team that my loan officer surrounded me with. The icing on the cake was when my realtor told me that loan officer normally doesn’t come to the closing but she was there. I truly thank Natasha Robinson.
Lavaric W. - Chicago, IL
It all worked out, so I'm happy. Natasha was effective and efficient.
Ayanna C. | May 2017
Everyone worked as a team, always available, return calls in reasonable time. Very knowledgeable and helpful from start to finish.
Sirena W. | June 2017
Natasha Robinson is absolutely amazing. Her knowledge of mortgage programs and options is unprecedented. Natasha streamlines the mortgage process, which can be quite confusing and challenging. She kept an open line of communication with me, so that I always knew where we were in the process and what the next steps would be. Natasha made my dream of owning this amazing home come true expeditiously. I will certainly refer Natasha and utilize her in the future for all of my mortgage needs. She is...
Jennifer B. - Chicago, IL
Natasha was the best. Quick to the point and got the process rolling fast.
Oluwakemi A. - Chicago, IL
My loan office Natasha Robinson was very knowledgeable, hands on and was able to get me a GREAT RATE. :).
Rhonda B. - Chicago, IL
My wife and I were a little overwhelmed at first but Natasha Robinson helped us by reassuring that everything would be ok. She made the process easier for us and we really appreciate the hard work late nights and dedication she displayed to keep us on track step by step, all the way to closing. I am truly grateful! Thanks for everything Natasha Robinson. My wife and I are looking forward to doing business with you again in the future
Keith B. | July 2017
Natasha and her entire team were wonderful, professional, fast, and efficient!!!!
An awesome experience. Natasha and her team was the best.
LaTosha L. - Chicago, IL
Natasha was amazing. Her communication and knowledge of this process simply made it easy compared to purchasing my first home. I couldn't believe after submitting docs how quickly I was approved. Almost did not believe it! THANK YOU GREATLY to Natasha and team!!
Ashley J. | October 2017
Natasha was amazing to work with. She was very helpful and was prompt when responding to any questions or concerns we had. We never imagined getting this far. Natasha helped us make this possible! We couldn't have done this without her.
Dorothea J. | October 2017
This whole process was smooth from the beginning to end less stressful than the last loan company we went through before Natasha Robinson and her team were very helpful and attentive through everything they responded to questions and our needs very quickly. I definitely will be using you guys again Thanks for everything.
Keith Russell - Chicago, IL
Great customer support, fast service, real-time feedback. Would recommend to everyone!
Messekede Montchebi - Chicago, IL
Natasha Robinson was amazing. I tried to deal with 2 other banks for a loan and the experience was not as good. I was able to always get in contact with Natasha and she was always available for me to talk to her.. well done!!!
Michael R. | December 2017
I was very happy with the time that was taken to explain things that we didn't understand. I was satisfied with the response in answering our questions via phone, text and / or email. Customer Service is Everything!
Rolanda T. | January 2018
Natasha Robinson was extremely helpful and moved super quick. She was able to book my loan in 10 business days from start to finish and helped save my deal! Will certainly do more with Natasha and her team.
Andrew B. | February 2018
Great experience, knowledge reps, fast and painless
Eric O. | February 2018
The process was simplified and even expedited, especially due to my loan officer, Natasha Robinson. She answered my questions, returned calls, and was very good about facilitating the loan.
Christopher M. | April 2018
I'd like to express to the team of Natasha Robinson, and Loan Coordinator Marla Brown, how this experience was handled in a very professional manner. This experience by far has been the best experience I've had in dealing with a project of this magnitude. Hands down by far the best with a mortgage lender. Great Team work !!!
Christopher G. | April 2018
The team was amazing and very professional at all times. No matter what set back we might have had they always assured me that every thing was ok and made me feel comfortable as a buyer. Thank you for your hard work!
Jerry M. - May | 2018
I would do more business with this company get experience and very professional people with class thanks again.
Shenayah H. | May 2018
Natasha Robinson, Makena Levine Paul Delles and all of the team players did a dynamite job!! I will definitely use them in the future and have already made recommendations. They were efficient, cleared up any questions immediately and they were ALWAYS accessible!!! They were VERY clear about the process and their turn around time was phenomenal!!! I couldn't believe how quickly they got the job done!!! I am amazed and deeply moved by their work because my case was very time sensitive which...
Jillian L. | May 2018
They were very helpful.
Charles L. | May 2018
Umar I. | June 2018
Natasha Robinson was great source of information and awesome to work with. She helped me through the process and made the process very easy and smooth.
Shamiyah C. | June 2018
Natasha Robinson and her staff were excellent and hands on. I am happy
Briscoe W. | July 2018
Great communication and friendly service !! Kept me informed through the whole process.
Timothy W. | July 2018
Natasha and her team was amazing. They were prompt with responses and made obtaining the loan easy and stress free.
Terrell T. | December 2018
Natasha Robinson and her team were AMAZING. They made the process very simple to navigate. I would work with them again and again and will send any and all referrals their way.
Shana P. | February 2019
I love Natasha and her team they will be hearing from me again soon
Joshua H. | March 2019
Natasha and her team are the best! In addition to Tasha..... Nita, Paul & Makena were extremely helpful. They were transparent, professional and made this process stress-free. I'm very happy with the service I received.
Chrislin H. | January 2019
Very great experience, I’ve recommended you guys to a lot of people.
Durell D. | March 2019
Natasha Robinson and her team were very responsive and provided me with all of the support that I needed during what can be a stressful process. They answered all of my questions and got me to the closing table in a month. I would recommend her without hesitation.
Natasha K. | May 2019
Natasha and her team are amazing. They worked with me from January-May to ensure that I was able to get approved for the loan that allows me to move into my first home this coming weekend. I am forever grateful for the late nights and early mornings they put in on my behalf. I can’t thank them enough for a job well done!
Natasha R. | May 2019
The process was easy and moved along without my input. Every person was knowledgeable and I like the pod concept as that helped to answer any questions without having to figure out who.
Leslie B. | May 2019
My loan officer and her team were amazing. They made everything so stress free and the process was smooth!
Brandy A. | June 2019
Natasha Robinson and her entire s team made the entire loan process seamless. They exceeded ALL of my expectations. I will recommend the team to friends and family without reservation. Thanks again for your efficient and unsurpassed customer service.
Erica T. | June 2019
Outstanding service, knowledgeable staff, friendly working atmosphere, onetime service, what else we can expect.
Mohammed A. | July 2019
Team is very knowledgeable and friendly, makes the whole process easy and up to the customer requests, answer all the questions politely and friendly way.
Mohammad A. | July 2019
Natasha Robinson and her assistant, Ailed Torres, were exceptional throughout the loan process. Their customer service orientation and willingness to overcome obstacles was the difference between having an acceptable and an extraordinary experience.
Rolf B. | July 2019
The whole staff was pleasant and made the process easy for me. I didn’t feel rushed. Follow up was amazing, Natasha, Niya and Kelly were amazing.
Tiffany W. | July 2019
Overall, great experience. The entire team was communicative and helpful when answering all of my questions. From pre-approval to the loan funding, I knew what was going on. The electronic signing of documents was extremely convenient.
Carita W. | July 2019
Natasha and her team worked very hard to get my mother and me this loan. They helped me get my dream home and there are no words that can expressed how I feel. Thank you so much!!!!!
Ashley S. | July 2019
I would like to specifically commend Natasha and Josh for their tireless efforts in guiding me through the loan process. They were professional personable creative consistent and took a positive approach at all times. They were simply great from start to finish Vincent Jones
Vincent J. | July 2019
It was a great deal and very fast transaction
Gary N. - Evergreen Park, CT
I really appreciated my loan team's attentiveness, overall knowledge and promptness.
Werner d. - Chicago, GA
I experienced a change in my husband's income during the process, but Natasha was able to get our loan approved anyway.
Alvin L. - South Holland, DE
My experience was excellent. Everyone I dealt with exemplified professional and courteousness. They were prompt and very detailed oriented. High quality.
Emily S. - Chicago, OH
This is my first time buying a home, but if I knew it would be this easy I would’ve done it a long time ago! Natasha, Sadie, Bonnie and Kareline were responsive and professional through the entire process.
Paul V. - Elmwood Park, MN
Everyone was so friendly & Natasha is the best!
Romeka F. - Chicago, IL
Responsive and attention to detail. Helped me close on my dream building
Tyrone G. - Chicago, IL
Great and attentive service! Helpful every step of the way!
Lakisha S. - Chicago, IL
Because of their attention to detail
Walter C. - Olympia Fields, IL