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Laura was responsive, knowledgeable, and friendly. A great customer service combination!
In my entire career as a physician, I was impressed by three people. Laura was one of them.
Ghanem A - Saint Louis, MO
Everything went so smoothly, Laura and her team were awesome
Michael R. - Ballwin, MO
The people and the process made it so easy to get my first loan. I ended up with a couple pre-approvals, and the response time was amazing (crucial when trying to get an offer in). I also thought the online portal was easy to use and keep track of all of my required documents. My only complaint was that you couldn't edit anything once it was uploaded (I uploaded a tax return to my W-2 page, and it wouldn't let me delete it and move it to the correct category).
Kathleen V. - Saint Ann, MO
Laura and her team were fantastic. She made the process so easy and stress free, walking me thru each step. Always communicating assuring any obstacles were quickly removed. Her professionalism is truly an asset to your company and I can't sing her praises high enough.
George P. - Saint Louis, MO
I was a little tentative and nervous being a first time home buyer. It seemed like there was not enough time and hours in the day to accomplish anything juggling work, a family, and personal life simultaneously. Along the way I was given proper guidance through-out the mortgage process. I am very pleased with the new home set-up by Guaranteed Rate Affinity, my loan officer and my realtor.
Nicholas S. - Ballwin, MO
Laura was very patient with us and was great to work with. I even recommended her to a colleague and she used her as well!
Bridget S. - Kirkwood, MO
Laura Strawbridge and Diane Flannery are amazing. They were so kind and patient, not to mention extremely helpful with all the information. I strongly felt they had my best interest at heart. If all the employees are like these two, this company is lucky.
Jamie R. - O Fallon, MO
Everyone was very helpful and made it easy to understand the whole process.
Starr G. - Ballwin, MO
Laura made the process so easy and was a delight to work with!!!
Steven K - Ballwin, MO
I had several challenges with the VA and Laura was a real trooper and got things taken care of throughout the whole loan process. I was never in doubt as to what the outcome would be. Personable and professional through the whole process. What more could you ask!
Paul K - SAINT CHARLES, MO
Because Laura was absolutely wonderful!! Very informative. Explained things extremely well. And we almost backed out of the deal twice and both times it was Laura who helped us figure things out and save the deal.
Paula P. - ELLISVILLE, MO
They were extremely easy to work with and had great communication from start to finish. They made the process extremely easy.
John D. - SAINT LOUIS, MO