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Kenneth and Lorena made the home buying process easy. They were meticulous and clear, and always kept me up to date on the process.
Melissa B. - Stockton, CA
Overall, the service is pretty good, and the sales assistant and loaf officer are pretty friendly and cooperative. The process time and frequency of requesting documents take a bit longer or frequent as compared to other bank. Although the frequency of document requesting is sort of customer-dependent, but maybe there's still some room to improve the efficiency on listing items of loan preparation such as a more comprehensive items for customers at the beginning to save customers' time. But I...
Chia-Chun W. - Fremont, CA
This was my first home purchase, and I entered the loan process with reservation because of all the negative news I've heard about mortgage companies for the past decade. I'm happy to say that my experience with Guaranteed Rate Affinity was nothing but pleasant. Kenneth Lee was absolutely wonderful- honest and easily accessible to answer any questions I had at any time. His assistant, Lorena, was very diligent, in constant contact with me, and always polite. I'd highly recommend the two of...
Abu A. - San Ramon, CA
Your team is very efficient and cooperative during the process of loan. Kenneth and Lorena are best .
Viral P - Elk Grove, CA
Thanks for the quick response and I really appropriate your awesome service!
Yingke T - Fremont, CA
Had my best interest in mine. Kenny did a phenomenal job!
Kenneth and team are a breeze to work it. This is my third stint with Kenneth. In all three occasions, Kenneth, was all accessible to clarify, recommend and help out with the re-financing intricacies.
Biju R. - Fremont, CA
Support along the way, guaranteeing of the lowest rate
Yahya S. - Fremont, CA
Process was easy and smooth. Team was helpful, dedicated and friendly
Kateryna S. - HAYWARD, CA
Understanding the customers financial status and providing the best option.
Siva Sankar C. - Pleasanton, CA
Ken & Lorena are awesome to work with.
Larry J. - LONG BEACH, CA
Kenneth Lee helped me obtain a mortgage I could afford at a good rate and no points.
Elizabeth G. - NEWARK, CA
I have been working with Kenneth for last three years. I trust him
Srijit N. - San Jose, CA
All the people that handled my loan were friendly and knowledgeable.
Raul S. - Fremont, CA
It helps me get loan successfully and grants me rate under expected.
Feng -Yi C. - Fremont, CA
Guaranteed rate affinity was quite appropriate for my case, I believe. So, for similar cases, they will be suitable.
Dipanjan B. - Fremont, CA
Professional and fast service
Patrick R. - San Jose, MO
Kenneth and his team were so great to work with! Great customer service and explained everything along the way.
Matthew R. - Hayward, VA
Ken was very responsive and gave us the best possible rate. He really understood my limitations and gave me a package that works for me
Sharon C. - LOS ALTOS, TX
Ruben A. - Fremont, CA
Because Kenneth Lee together with everyone involved made it a very fast and great experience.
Joseph S. - Fremont, CA