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Kenneth and Lorena made the home buying process easy. They were meticulous and clear, and always kept me up to date on the process.
Melissa B. - Stockton, CA
Overall, the service is pretty good, and the sales assistant and loaf officer are pretty friendly and cooperative. The process time and frequency of requesting documents take a bit longer or frequent as compared to other bank. Although the frequency of document requesting is sort of customer-dependent, but maybe there's still some room to improve the efficiency on listing items of loan preparation such as a more comprehensive items for customers at the beginning to save customers' time. But I...
Chia-Chun W. - Fremont, CA
This was my first home purchase, and I entered the loan process with reservation because of all the negative news I've heard about mortgage companies for the past decade. I'm happy to say that my experience with Guaranteed Rate Affinity was nothing but pleasant. Kenneth Lee was absolutely wonderful- honest and easily accessible to answer any questions I had at any time. His assistant, Lorena, was very diligent, in constant contact with me, and always polite. I'd highly recommend the two of...
Abu A. - San Ramon, CA
Your team is very efficient and cooperative during the process of loan. Kenneth and Lorena are best .
Viral P - Elk Grove, CA