What people are saying... What people are saying... Back to profile
Buying a house always has its stress level. The good thing is Docu-sign. The bad thing is all the documents you need to obtain. Understand the checks and balances in the system but at the end of the day we got qualified, we are in our new house and when I re-finance shortly Guaranteed Rate Affinity will be my first call.
- Ronald O. Visalia, CA
This was the easiest loan process I have ever been through! Howard and his team did an excellent job of keeping us informed of everything that was needed, and the current status of our loan application throughout the entire process. Thank you!
- Paul C. Albuquerque, NM
Working with Guaranteed Rate Affinity was the easiest portion of my relocation. There were so many items I was trying to manage; I felt very comfortable knowing the Howard, Steven and Adrienne were managing everything for me. Their team worked so diligently, and were so patient. I'm very happy with my home, and I hope that everyone will have the opportunity to work with Guaranteed Rate Affinity.
- Anne F Beaver Falls, PA
Howard Hahn and his team made our loan application process straight forward. We appreciated the email process of submitting documentation, signing documents, and moving step by step through everything. Excellent customer service by everyone there.
- Roberta L Naperville, IL
Everyone my wife and I worked with did an amazing job! Howard, Steve, Adrienne and Angela were all very responsive and each of them went out of their way to help us get this done as smoothly as possible. Each of these people helped me understand the process and were very gracious in helping me with my questions. It was a pleasure working with everyone at Guaranteed Rate Affinity.
- Timothy G Colorado Springs, CO
People were courteous and the process went smoothly.
- Bi Zan Valery L.
My entire experience was top notch! Howard Hahn and his team did an amazing job! Also a big shout out to Adrienne Ragan and Anita Anastasi.
- Glendon C.
My loan team was outstanding. Professional and delightful to work with. Online tools made the process very straightforward.
- Jeffrey L.
Communication. Use of electronic signatures
- David W.
They reached out weekly to make sure everything was okay on our end or if we had any questions
- Ashley G.
Good communication, easy to sign documents, routine follow-up
- Tad G.
Great online tools, available agents who are willing to answer questions and provide support, simplified process
- Anthony F.
Howard, Anita and Adrian were very helpful. They made this transaction run smoothly
- Wendy D.
Easy to work with, gave an excellent rate and were open and honest
- Eric H. Larned, KS
the whole team was great and very helpful responsive and efficient
- Brian D. North Haven, CT
I've already recommended GRA to a co-worker b/c of our employee discount
- Andrew F. Saint Paul, MN
They made the process seem stress free. When everything was started I was provided with a complete list of documents required and I was able to gather and submit without fear that something else would be asked for. This also let me ask for possible replacement docs if something was going to be difficult to obtain.
- John R. Tucson, AZ
Great service, response and competitive rates
- Ivan M. Mills River, NC
my expectations were met, and communication was always open when I needed to know where we were in the process.
- Alfonso R. Laredo, TX
All of the people at GRA were amazing! They were helpful and made sure we were updated throughout the entire process. If one agent wasn't available, another one was standing by to assist. Morning, noon, and night- weekends and holidays they made sure to answer our phone calls and or emails. Especially when we were a quick move sold a house in WA and bought one in TX. Very quick!!
- Amy S. MANSFIELD, TX
easy to work with, good communication
- Joshua S. CEDAR PARK, TX
Professional service
- Martha R. VALENCIA, CA
Smooth financing and closing process with help along the way.
- Barry B. EXTON, PA
No problems, kept us up to date.
- Bruce B. HURST, TX
Promptness of responses
- Donna G. KENNESAW, GA
Low rates, fast closing, good communication
- Ricky D. BOUNTIFUL, UT
Because of excellent service, response time with accurate information, familiarity with Raytheon's relocation packages, no hastle interest rate reduction when I showed competitors lower interest rate, and immediately providing updates on loan status
- Tammy E. TUCSON, AZ
Great communication through entire process.
- Jesse S. Asheboro, NC
Howard Hanh’s team was awesome and worked hard to get me to close on target.
- Gustavo C. Fort Worth, TX
They were timely in all aspects. Questions and concerns all taken care promptly and pleasantly.
- Patricia K. Jacksonville, NC
The team we worked with was amazing! Howard, Neil and Adrienne did exactly what they said they would do at every turn! They even went above and beyond to be sure things were handled for us! 10+ for these guys!
- Michael C. Kingwood, TX
Customer service was excellent
- Ellen S. Pepper Pike, CA
Great customer service, low rates.
- Todd H. Baltimore, SC
Had great experience. Everybody was very helpful throughout the process.
- Larry M. Sahuarita, FL
I feel like the whole team took the lead on it, communicated and made it stress free for me.
- Michael H. The Colony, TX
It was a pleasure working with the team. They were accommodating to the constant move of closing dates and all always kept great communication.
- John M. Tucson, MD
The process went smoothly. Questions were answered timely. Electronic signatures were easy.
- Joseph A. Austin, TX
Great staff and customer support and follow-up. Everyone was polite and focused on helping!
- Robert G. Wake Forest, NC
Easy to use and reactive
- George M. Fort Collins, CO
Good Service
- Gilberto M. Henderson, NV
because they were clear, information flow on time, always available to answer questions and all the team are kindly.
- Joaquin F. Greensboro, NC
it was a very hassle free experience. got a great interest rate.
- Jacob B. Torrington, WY
Competitive rate, excellent service
- James G. Windsor, CO
They were very approachable and responded timely.
- George D. Charlotte, NC
Experience, knowledge, accessibility, and quality customer service and engagement.
- Meredith L. Denver, CO
The bottom line is the Team I'd worked with was practically 24/7 responsive with the incessant line of questions that we had throughout the entire borrowing/closing process; never impatient in answering concerns no matter the numbers of times asked. This extremely important being buyers rely on experts in helping making critical financial decisions during the process. The Team helped me hone-in the monthly payment explained each line of the Closing Disclosure in detail. Just great people to talk and work with!
- Joseph P. Cadiz, KY
The entire process was amazing!
- Glendon C. TARPON SPRINGS, FL
Responsiveness and communication
- Joseph H. PUEBLO WEST, CO
Howard and his team provided excellent service.
- Ross F. LEXINGTON, SC
FAST and smooth thanks ! POD as amazing thanks guys!
- Michelle M. DEL MAR, CA
They were attentive, polite and willing to assist with anything they could.
- Mary S. VAIL, AZ
Working with Howard and the team at Guaranteed Rate Affinity has been very easy and they all worked very hard to get this done for us under these extraordinary circumstances.
- Timothy G. COLORADO SPRINGS, CO
Agents were efficient and friendly
- Ezra S. Tucson, AZ
Great people and great service.
- Kelsey G. Fuquay Varina, NC
Fast service, low interest, and nearly painless approval process.
- Jerome V. Pelham, MA
I am very happy with my experience.
- Eric T. Colonia, NJ
Howard Hahn’s excellent service.
- Roger F. Medford, NJ
Everything was seamless and worry-free
- Richard H. Oro Valley, AZ
It was a very easy process and the representatives answered their phones.
- Richard S. Johnstown, OH
Competitive rates, kept process moving, and timely responses to calls/emails.
- Julie V. Hoboken, NJ
2 Reasons: Great Rate and the ease of the process.
- Christopher P. Clarksville, TN
The loan team was very good. The online platform worked well and was convenient. Rates were competitive.
- Derek N. Las Vegas, NV
Outstanding Service. Easy to work with!
- Michelle B. HOUSTON, TX
Howard has always been great to work with. Answers questions we have fast.
- Dustin R. REPUBLIC, KS
The entire process was amazing. Howard, Deb, and Adrienne were all amazing!!! Very thorough, friendly and helped throughout the process.
- Andrew Y. WINSTON SALEM, NC
fast friendly complete service
- Richard J. MOORESVILLE, NC
Awesome communication and ease of process
- Johnny C. ROCKVALE, TN
Easy to work with and very knowledgeable personnel
- Sean A. BENTON CITY, WA
Great service and fantastic follow up along with great technology
- Matthew R. INDIAN LAND, SC
Very easy to work with and transparent with everything going on. Gave me the best rate from the beginning.
- Jeffrey B. WEST RICHLAND, WA
Howard Hahn and his team were great to work with. The site for uploading our documents that they needed to process the loan was easy to use.
- Tom D. KENNESAW, GA
The staff of Guaranteed Rate Affinity are detailed oriented and were very helpful in explaining and going over the details for me while I was going through the loan process.
- Sam N. TUCSON, AZ
Professionalism, customer focus, and customer satisfaction.
- Sabrania H. | Mar 2021 Frederick, CO
Everyone was friendly and process was a breeze
- Eric O. | Mar 2021 Madison, AL
It was a very smooth and easy process.
- Patrick M. | Mar 2021 Maple Shade, NJ
Good communication, great rate
- Donovan R. | Mar 2021 Tucson, AZ
Great service, and Howard answered my calls - every time - and was extremely helpful throughout the entire process.
- Janice C. | Mar 2021 Tyngsborough, MA
it was quick and easy to refi.
- Arianny E. NEW MILFORD, CT
Excellent rate; extremely fast service; Howard Hahn was a consummate professional.
- James G. SANTA ROSA, CA
I've had two great experiences with GRA; I've already referred GRA to my supervisor.
- Ricky M. FORT WORTH, TX
Process was smooth; team was extremely responsive. Smoothest closing I have ever experienced
- Cassandra B. BRANDYWINE, MD
They executed the closing on the property in time in a very short amount of time and met my expectations.
- John C. CHOWCHILLA, CA
Responsiveness, ease of working with the people.
- Chad F. Phoenix, AZ
Ease of communication and completion
- Jeffrey K. Clearwater, FL
Communication was great. Our questions were answered in a timely manner and the group consistently followed up with us.
- Lance B. Enon, OH
Great service and availability
- Christopher B. New Milford, CT
Document sharing was easy to manage. Communication was clear when action was needed/required.
- Teresa C. Gainesville, TX
Excellent communication of the refinance process, opportunities, and expectations. The team was on time for all tasks and the closing was extremely easy
- Anne F. Beaver Falls, PA
Wonderful to work with! Very accommodating to the many changes experienced with my home purchase and closing.
- Amy E. Norwalk, CT
Good rate and easy to work with
- Huseyin K. - Superior, CO | Aug 2021 Superior, CO
Howard Hahn was easy to talk to
- Paul H. - Wynnewood, PA | Aug 2021 Wynnewood, PA
Great service and timely responses. Process was made easy by Howard H and his team.
- Manuel F. - Cranberry Township, PA | Aug 2021 Cranberry Township, PA
Easy and simple
- Robert G. - Pensacola, FL | Aug 2021 Pensacola, FL
Excellent support and service throughout the process.
- Rachel K. - Seattle, WA | Aug 2021 Seattle, WA
Process was simple and every associate was respectful and always responded quickly.
- Jessica R. - Abita Springs, LA | Aug 2021 Abita Springs, LA
Easy to work with
- Uriel A. - Orcutt, CA | Aug 2021 Orcutt, CA
Easy process and good communication
- Rachael K. - Jacksonville, FL | Aug 2021 Jacksonville, FL
Howard Hahn was fantastic
- Jennifer D. - Grovetown, GA | Aug 2021 Grovetown, GA
Amazing experience. Great service with the leadership of Howard.
- Bi Zan Valery L. - Washington, IL | Aug 2021 Washington, IL
fantastic people and excellent service
- Leslie G. - Vail, AZ | Aug 2021 Vail, AZ
Excellent service, accurate work, professional, and friendly
- Leslie G. - Vail, AZ | Jul 2021 Vail, AZ
The team is very helpful and process is as streamlined as possible.
- Adam W. - Cincinnati, OH | Jul 2021 Cincinnati, OH
Great rate, great service.
- James E. - Tucson, AZ | Jul 2021 Tucson, AZ
Howard made the whole process very simple
- Chareese H. - Johnstown, OH | Jul 2021 Johnstown, OH
It was great working with the agent and received the best rates
- Debajyoti M. - Clarksville, TN | Jul 2021 Clarksville, TN
All aspects of the loan process were explained well, staff was very responsive to our questions.
- James T. - Peoria, IL | Jul 2021 Peoria, IL
The team did a great job, only one minor miscommunication.
- William F. - Bellevue, NE | Jul 2021 Bellevue, NE
Did a great job!
- Gary N. - Kentwood, MI | Jul 2021 Kentwood, MI
The team worked well together and were on top of every detail. They were quick and timely with answering questions and concerns.
- Gerald F. - Lakewood, WA | Jul 2021 Lakewood, WA
Howard and his team were fantastic. Seamless and clear communication throughout.
- Anthony G. - Bridgewater, MA | Jul 2021 Bridgewater, MA
Because they honored my VA loan with no money down
- Michael F. - Atlanta, GA | Jun 2021 Atlanta, GA
Service. Professionality. Rate.
- James E. - Tucson, AZ | Jun 2021 Tucson, AZ
This is the second time I have used Guaranteed Rate and it was once again a positive experience. They are very thorough and easy to work with.
- Andrew G. - Albuquerque, NM | Jun 2021 Albuquerque, NM
Very good experience but I rarely end up giving recommendations to people
- Brendan M. - West Henrietta, NY | Jun 2021 West Henrietta, NY
Always ready to answer questions.
- Rigoberto C. - McAllen, TX | Jun 2021 McAllen, TX
Howard Hahn and his group worked very fast and efficiently to get my loan through before closing.
- Terry B. - Marysville, WA | Jun 2021 Marysville, WA
Wonderful to work with! Very accommodating to the many changes experienced with my home purchase and closing.
- Amy E. - Indian Head Park, IL | May 2021 Indian Head Park, IL
Good follow up. Able to do almost everything on line.
- Samuel G. - Daniel Island, SC | May 2021 Daniel Island, SC
Responsiveness, ease of working with the people.
- Chad F. - Tyrone, NM | Apr 2021 Tyrone, NM
Great service and availability
- Christopher B. - Danbury, CT | Apr 2021 Danbury, CT
Everything went well, but communication was a little lacking on who was handling what.
- Derek M. - Memphis, TN | Apr 2021 Memphis, TN
Ease of communication and completion
- Jeffrey K. - Clearwater, FL | Apr 2021 Clearwater, FL
Communication was great. Our questions were answered in a timely manner and the group consistently followed up with us.
- Lance B. - Blair, WI | Apr 2021 Blair, WI
Document sharing was easy to manage. Communication was clear when action was needed/required.
- Teresa C. - Gainesville, TX | Apr 2021 Gainesville, TX
Excellent communication of the refinance process, opportunities, and expectations. The team was on time for all tasks and the closing was extremely easy b
- Anne F. - Beaver Falls, PA | Apr 2021 Beaver Falls, PA
Great customer service
- Hubert R. - Alexandria, VA | Mar 2021 Alexandria, VA
Professionalism, customer focus, and customer satisfaction.
- Sabrania H. - Corvallis, OR | Mar 2021 Corvallis, OR
Everyone was friendly and process was a breeze
- Eric O. - Crofton, MD | Mar 2021 Crofton, MD
I have gotten excellent service 2 times now from GRA
- Jonathan T. - Granite Falls, NC | Mar 2021 Granite Falls, NC
Low rate, very responsive
- Lina J. - Conroe, TX | Mar 2021 Conroe, TX
Super service and a very good rate
- James S. - Yorba Linda, CA | Mar 2021 Yorba Linda, CA
It was a very smooth and easy process.
- Patrick M. - Pennsauken Township, NJ | Mar 2021 Pennsauken Township, NJ
Great service, and Howard answered my calls - every time - and was extremely helpful throughout the entire process.
- Janice C. - Mesa, AZ | Mar 2021 Mesa, AZ
Very smooth experience.
- David E. - Harrisburg, PA | Mar 2021 Harrisburg, PA
Great communication and service.
- James S. - Yorba Linda, CA | Mar 2021 Yorba Linda, CA
Good communication, great rate
- Donovan R. - Tucson, AZ | Mar 2021 Tucson, AZ
great service thanks all!
- Michelle M. - Del Mar, CA | Mar 2021 Del Mar, CA
Good communication. Danielle was awesome letting me know the status of my loan as if went through the process.
- Gregory B. - Bowling Green, KY | Sep 2021 Bowling Green, KY
Howard and his team have helped me twice now, and were terrific both times.
- Thomas I. - Dacula, GA | Sep 2021 Dacula, GA
Excellent customer service
- Anthony G. - Ruston, LA | Sep 2021 Ruston, LA
Howard and his team supported me very well through the loan application process.
- Zhonglu W. - Frisco, TX | Sep 2021 Frisco, TX
Great easy to use and work with and we’re very helpful in guiding a new home buyer.
- Prathamesh P. - West Chester, OH | Sep 2021 West Chester, OH