What people are saying... What people are saying... Back to profile
Frank Burgert and his team were outstanding. They were with me every step of the way. The customer service was top notch. Five stars!!!!
- Kelli T Melissa, TX
The entire team was responsive, professional and always went the extra mile to meet dates and and respond quickly. It was the best mortgage experience I have ever had.
- Laura R. Sandy Springs, GA
Team did a great job. I didn't have to provide documents repeatedly like I have on past loan applications. Everything went smoothly at closing without nary a hitch. All told, it's been the best closing I've had.
- Christian R Indian Land, SC
Very helpful, always there anytime I had a question, great customer service
- Deborah H.
Kept me updated along the process and they delivered what they promised on time.
- Daniel S.
Staff was friendly and easy to work with.
- Peter C.
Efficiency, Friendliness, Great Communication - able to speak and write the English language in a clear and concise manner
- Monica S.
Very easy to work with, required documents all sent online. Super easy
- Karen T.
Great service and made the process so easy!
- Leslie N.
They made it very easy, great service
- Ciaran D.
Excellent communication and overall service.
- Manuel G.
Great rate offered and smooth experience. My loan was fully approved in 2 weeks.
- Steven A.
Frank and his team members were really great to work with in the mortgage process. Prompt and courteous service throughout and any questions were answered.
- Terry C.
Made process simple, explained everything along the way, frequent check ins
- Jessica B. PROSPECT, KY
They were very helpful to work with and answered all my questions in a timely manner
- Greg N. York, PA
Efficient work in handling mortgage application
- Tiauw G. Tucson, AZ
Quick, efficient, user friendly, and Frank did a great job.
- David M. Bowling Green, KY
Very good communication and service
- David B. Oro Valley, AZ
very easy to work with and always kept me in the loop.
- David J. ARLINGTON, TN
Excellent customer service by knowledgeable professionals!
- Steven M. THOMASVILLE, AL
All-around excellent service -- competent, efficient, and friendly
- Donald H. MONTAGUE, CA
Great rate from the very beginning. Very attentive and answered questions timely.
- Wener V. Fayetteville, NC
The experience from start to finish was seamless. Prompt follow up and very professional.
- Ainsworth P. Fort myers, FL
The whole process was seamless and easy. Everyone I interacted with was very helpful and friendly
- Tyler B. Chicago, IL
Frank, Deborah and Genee were extreme responsive and guided me through the whole process really well.
- Dipankar B. ATLANTA, GA
Very fast and thorough service - even when I needed something on the weekend Frank came through for us!
- Bryan D. PENNINGTON, NJ
Great communication and made the mortgage process very easy
- James B. LUFKIN, TX
Frank and his team were the kindest and most helpful lenders I have ever had. And then there was the interest rate...WOW! The woman at the Title Company had never seen such a low rate. That made me smile. They were always available to answer all of my questions, which I appreciated. Thank you Frank!
- Jeffrey V. CARMEL, IN
They made it easy and made me feel at ease.
- Timothy M. Bear, DE
Frank negotiated a lower interest rate even before I could ask.
- Hunter H. Florence, SC
Easiest mortgage transaction I have ever had. Document uploads. Dedicate site with to do lists.
- Scott J. Geneva, IL
Everyone was so wonderful to work with! Very dedicated to explaining and helping. World class customer service!
- Michele B. New Milford, CT
They made things very easy and kept me informed along the way.
- Rajesh S. Janesville, NJ
very easy to work with and very fast!
- Krystal P. Raleigh, NC
I actually won’t recommend to my friends or family. Who actually goes around recommending mortgage companies? But I’m happy with my experience.
- Andrew F. Chicago, IL
Great service and follow through
- Brandon W. Powell, OH
Was an easy process, all remote which I needed and liked. Folks at Guaranteed Rate (GR) were responsive via email and patient when I asked quite a lot of questions and requested status.
- Richard G. Apex, NC
Very clear communication, knowledgeable and followed up.
- William G. Pittsburgh, PA
Frank and Steve always 100% of the time, return my calls and/or emails promptly, and they guide me with the best advice taking my situation into consideration. I trust them.
- Monica S. Madison, AL
Easiest loan process ever
- Dean J. Anacortes, WA
Excellent and prompt service
- John K. Ridgecrest, CA
Easy to work with. Good service.
- Jennifer C. San Marcos, TX
Great team, responsive and professional
- Cindy H. St. Petersburg, FL
Very professional, quick to respond, clear instructions.
- Flavio A. Deerfield Beach, FL
They are very efficient and willing to go the extra mile to answer your questions. I fell they really value their Customers.
- Sibille T. Marana, AZ
The guaranteed rate affinity team was excellent. Christopher and Frank on the front end were great. When Frank took over he took the time to understand where we were at and make the transition painless always providing timely and correct information when I needed it. Thomas and Deborah took over after the offer and made the process very smooth. I appreciate all of you.
- Alcibiades G. Pensacola, FL
Made the whole process simple.
- Timothy S. SONOITA, AZ
Great Service start to finish!
- Christopher T. MOKENA, IL
Customer service was excellent.
- Christopher B. CORONA, CA
The VP and team did a great Job.
- James W. O'FALLON, MO
Responsive and easy to work with
- Edward W. WESTFORD, MA
Amazing service, user-friendly process, great rates
- Sarah M. MAPLEWOOD, NJ
I have already referred others to your service. Great, fast, efficient service.
- Lacie S. GURLEY, AL
customer service, good online process, great communication from the whole team..
- Thomas S. LANCASTER, OH
Great customer service; excellent communication, supportive, speed of response times. It made the process very easy.
- Brecken V. ZIONSVILLE, IN
Very professional, organized, no hidden fees or expenses. Process is unbelievably efficient compared to others I have used in the past.
- Jeffrey B. WESTMINSTER, MD
Quick response, great rates
- Swetha V. King City, OR
The best rate and customer service!
- Bradley B. Scottsdale, AZ
Very responsive and helped educate me. Everyone I dealt with was knowledgeable and took the time to help me understand the process.
- Richard B. Wylie, TX
excellent response -easy process
- Robbi-Lu M. Maplewood, MN
Very Helpful and easy to work with
- Stephanie F. Glendale, CA
Low rate, very responsive and professional
- Stanley R. RICHMOND, VA
Excellent experience and smooth transaction
- Steven A. INDIANAPOLIS, IN
Thet were very efficient and great with working with my individual needs.
- Rebecca S. TIMONIUM, MD
Frank Burget and his team made the process seamless and were very responsive. Kudos to the whole team.
- Oluwatomisin H. HOUSTON, TX
Everything went smoothly. Electronic upload made things easy and GRA promptly responded to questions and inquiries.
- William E. MICKLETON, NJ
helpful, hassle free, professional and friendly service
- Vivek K. CLARKSVILLE, MD
Because of the excellent customer service I received from both Frank and Sharon.
- Clifford H. FISHERS, IN
The GRA team worked very hard with me to clear underwriting conditions timely and responded timely! The entire staff were all very professional! Great job everyone!
- Nicholas F. SHOREVIEW, MN
Frank and his team were honest and genuine during the entire process. They were knowledgeable and helpful and made sure we understood every part of the process. Wonderful people!
- Laurie C. MARANA, AZ
Their staff was constantly willing and able to work with me and they treat you like family. I’ve never felt with a company that responded so quick and worked so hard to answer your questions.
- Andrew R. VAIL, AZ
Frank and his team are awesome. They are super helpful explaining the process up front and then answering my dumb questions when they arise.
- Leigh S. | Mar 2021 Washington, IL
Very communicative and easy to deal with.
- Frederick L. | Mar 2021 Warwick, RI
Fast and professional service.
- Matthew L. | Mar 2021 North Branford, CT
Good response time, provided quotes easily, easy to upload documents online
- Christopher R. | Mar 2021 Union, KY
great service and competitive rates.
- John S. | Mar 2021 Sugar Land, TX
Low interest rate, fast response
- Hyun Y. OLATHE, KS
They were on top of everything and assisted whenever needed.
- John C. PEYTON, CO
The customer service provided by the team I worked with throughout the entire process was excellent. They were very helpful, informative and responsive.
- Ryan D. MADISON, AL
very responsive for the most part
- Andrew H. Huntsville, AL
Frank and his team were always quick to respond all questions and easily accessible. Absolutely loved working with them. Highly recommend!
- Lorena B. Clovis, CA
Very helpful and communicative
- Daniel A. Westminster, CO
efficient communication and very friendly rates
- Maha E. West Chester, OH
Great service, good rates and pricing.
- Sarah S. Savannah, GA
easy seamless process. Once you turn in the required documents, it is a seamless process.
- Nicole W. Smyrna, GA
Great rate, great communication. Although the paperwork prepared me for my loan to be transferred, I’m not sure what to expect when my loan gets transferred to someone else.
- Stephen J. Gallatin, TN
Easy to get ahold of the lending team and Frank Burgert explained things clearly and answered all my questions.
- Joshua M. Hendersonvlle, TN
Fast efficient and very friendly. Online tools
- Aravind M. Waban, MA
Exceptional service, very responsive, ensured everything was correct
- Matthew S. Tucson, AZ
Frank Burgert and his team were wonderful to work with. Frank and his team made what can be a very stressful and chaotic process extremely easy and seamless. We were very impressed how everything was handled.
- Donald S. - Oro Valley, AZ | Aug 2021 Oro Valley, AZ
Great communication.
- Christopher M. - Sterling, VA | Aug 2021 Sterling, VA
Very smooth and easy process
- Douglas S. - Macomb, MI | Aug 2021 Macomb, MI
GRA was super friendly to work with, very responsive and on time with everything. I had a million questions and they always responded knowledgeably, professionally and very quickly. My experience was better than what I heard from others who used someone else.
- barbara B. - Arlington, VA | Jul 2021 Arlington, VA
Smooth process, friendly staff
- Joshua H. - Dunedin, FL | Jul 2021 Dunedin, FL
Frank and his team were amazing. Quick replies and always on top of all milestones. They had us clear to close weeks before closing.
- Bradley B. - Jacksonville, FL | Jul 2021 Jacksonville, FL
Awesome to work with. Easy, quick and treated with respect throughout the process.
- John C. - Summerville, SC | Jul 2021 Summerville, SC
Frank Burgert is the man! Him and his team did a wonderful job funding our loan quickly. It was a super quick turnaround and we were clear to close 10 days prior to settlement. Give them all a raise!
- John C. - Philadelphia, PA | Jul 2021 Philadelphia, PA
Everything was smooth and we were supported throughout the process
- Michelle G. - Prosper, TX | Jun 2021 Prosper, TX
Frank and his team did a great job! They were on-point with there communications and items needed from me to the start of the process until we closed!
- William W. - Mint Hill, NC | Jun 2021 Mint Hill, NC
The team was very responsive, and made the process easy.
- Laura R. - Atlanta, GA | Jun 2021 Atlanta, GA
The entire team was great!
- Don C. - Commerce City, CO | Jun 2021 Commerce City, CO
Exceptional service, very responsive, ensured everything was correct
- Matthew S. - Benson, AZ | May 2021 Benson, AZ
Frank Burgert and his team had by far the highest performance of anyone involved in my corporate relocation. Besides providing helpful info and prompt email responses even on nights and weekends, Frank and his team were able to navigate the unusual situation of the new construction properties along our street requiring an unplanned back yard drainage system that caused the estimated closing timing to be repeatedly pushed out.
- Peter G. - Tyrone, GA | May 2021 Tyrone, GA
Easy to get ahold of the lending team and Frank Burgert explained things clearly and answered all my questions.
- Joshua M. - Puyallup, WA | May 2021 Puyallup, WA
Fast efficient and very friendly. Online tools
- Aravind M. - Newton, MA | May 2021 Newton, MA
I worked with Frank Burget who I know did his best to work on my account. He was as responsive as possible and always responded within a reasonable time. Unfortunately, there seems to have been a few miscommunications with the title company as well as the fact that my husband and I ended up buying a house in a state other than the state Frank typically provides mortgages for. Thankfully I managed to obtain the mortgage and I know Frank did everything he could to try to make the process go smoothly, but it was a long process with several hiccups along the way, though I imagine that's common in this business, but as a first time homebuyer it was a bit frustrating and overwhelming. Anytime I reached out to Frank or his team, though, they did their best to respond to my concerns and move the process along.
- Daina R. - Franklin Township, NJ | Apr 2021 Franklin Township, NJ
Frank and his team were always quick to respond all questions and easily accessible. Absolutely loved working with them. Highly recommend!
- Lorena B. - Santa Maria, CA | Apr 2021 Santa Maria, CA
efficient communication and very friendly rates
- Maha E. - Mason, OH | Apr 2021 Mason, OH
Great service, good rates and pricing.
- Sarah S. - Savannah, GA | Apr 2021 Savannah, GA
Great experience
- Alex C. - Tampa, FL | Apr 2021 Tampa, FL
easy seamless process. Once you turn in the required documents, it is a seamless process.
- Nicole W. - Madison, AL | Apr 2021 Madison, AL
Very helpful and communicative
- Daniel A. - Creve Coeur, MO | Apr 2021 Creve Coeur, MO
Smooth process, no issues
- haishuo Z. - Tucson, AZ | Mar 2021 Tucson, AZ
Fast and professional service.
- Matthew L. - Hadley, NY | Mar 2021 Hadley, NY
Very communicative and easy to deal with.
- Frederick L. - Warwick, RI | Mar 2021 Warwick, RI
Frank and his team are awesome. They are super helpful explaining the process up front and then answering my dumb questions when they arise.
- Leigh S. - Fort Wayne, IN | Mar 2021 Fort Wayne, IN
Ease of service.
- Aaron C. - Saint Charles, MO | Mar 2021 Saint Charles, MO
Very responsive team.
- Andre B. - South Windsor, CT | Mar 2021 South Windsor, CT
Good response time, provided quotes easily, easy to upload documents online
- Christopher R. - Phoenixville, PA | Mar 2021 Phoenixville, PA
Good rates, efficient and pleasant staff.
- Ian S. - Madison, AL | Mar 2021 Madison, AL
great service and competitive rates.
- John S. - Sugar Land, TX | Mar 2021 Sugar Land, TX
quick and easy
- Andrew F. - Sunbury, OH | Mar 2021 Sunbury, OH
Frank and Maggie were awesome
- Laura R. - Atlanta, GA | Sep 2021 Atlanta, GA
Easy to work with and step by step Service
- Amy L. - Powhatan, VA | Sep 2021 Powhatan, VA
Frank Burgert was the absolute best!
- Athena S. - Atlanta, GA | Sep 2021 Atlanta, GA
Every question was answered. The process was seamless.
- Jonathan K. - Vienna, WV | Sep 2021 Vienna, WV
Great follow up, smooth process
- Karl M. - Newtown, CT | Sep 2021 Newtown, CT
Great service. Answered questions promptly and made this an easy process for us. We would recommend to anyone we know interested in financing a mortgage.
- Forrest A. - Hillsborough, NC | Sep 2021 Hillsborough, NC
Everything that was told would happen did.
- Christopher W. - Wildomar, CA | Sep 2021 Wildomar, CA
Great customer service and rates
- Jeffrey B. - East Stroudsburg, PA | Sep 2021 East Stroudsburg, PA
The team I worked with got us an excellent refinance rate that was competitive with the very best offers out there, and came up with a very smart financing strategy that let us pay off our condo and still keep the monthly payments on our primary home much lower that what we were paying before on both properties. Additionally, your flexibility with extending the rate lock period while we were away on extended vacation was greatly appreciated.
- Olivia S. - Jersey City, NJ | Sep 2021 Jersey City, NJ