OUR COMMITMENT TO CUSTOMERS, PARTNERS AND TO ONE ANOTHER
These are the 10 Core Values that drive everything we do to serve you and contribute to our success.
What we live and breathe as team members and as a company
The work that we do every day demands attention to detail, seamless teamwork, a super-high level of responsiveness and a commitment to overcoming any obstacle to ensure that each customer is absolutely thrilled with their mortgage experience. We work as ONE to help you find the perfect mortgage. To keep us all completely aligned through the process, we developed the following 10 Core Values to guide our actions:
We set meaningful, aggressive goals that we pursue day after day, week after week. We accomplish those goals by overcoming obstacles and finding a way to WIN. We are relentless. We never give up!
2. CUSTOMER FIRST
We believe everyone deserves the same low rates and great service, whether they are an experienced or a first-time homebuyer. We have grown from a startup to one of the largest mortgage lenders in the country through word of mouth, one customer at a time. Our customer service results are not just industry leading, but world-class. Our goal is to make sure every customer loves working with us so much that they can’t wait to refer us to their family and friends.
3. BEST OF THE BEST
We started the company with this philosophy: Hire the best employees, build business with the best referral partners and work with the best mortgage partners. The best are never satisfied with the status quo. The best have a burning desire to deliver great results. And most importantly, the best satisfy our customers with exceptional service. When you surround yourself with the best, life is good!
4. DEMAND EXCELLENCE
Our daily focus is to have a better value proposition than any other bank or mortgage company in the country, for our customers, borrowers, referral partners and loan officers. We have the highest standards. When we do our jobs well, this business is easy — our loan officers are thrilled, our referral partners are well-served and our customers keep coming back.
5. HOLD SELF & OTHERS ACCOUNTABLE
We hold ourselves and others accountable for the quality of our work. We honor the commitments we make. We admit our mistakes, seek transparency and embrace constructive conflict and criticism in order to learn and grow.
We work as though we own the company. We never say, “That’s not my job.” We run this business as if it’s a marathon, not a sprint…never sacrificing long-term health for short-term gains.
Low rates can only be accomplished by being financially disciplined. We spend money and invest in what matters to our customers. Frugality challenges us to be inventive and self-sufficient in everything we do.
8. THINK BIG
We go for it. We are bold in our ideas, pushing beyond what most people believe is possible. We believe in the law of attraction and can accomplish anything through positivity and working together as One Team.
9. DECISIVE ACTION
We move fast! We destroy bureaucracy, formality and fear of failure. Quick delivery is important for our customers. If we see a problem or opportunity, we jump on it. We make bold, thoughtful decisions while effectively managing risk and ensuring compliance.
10. WE GIVE A SH!T
Making a positive impact in people’s lives is core to who we are. For our customers, we know this is life’s biggest purchase and we want to make it as easy and enjoyable as possible. For our employees, we work as a family. We encourage them to live healthy, balanced lives and have a lot of fun doing it. For our communities, we help those in times of need and strive to make a meaningful difference in their lives.